Subcommittee Chairs | |
Wendy Lively Quality Assurance Coordinator Spartanburg Co NC 9-1-1 [email protected] 864-596-2050 ext 107 Ed Marecki |
MISSION STATEMENT
The mission of the Human Resources subcommittee of the NENA Operations Committee is to undertake an on-going and systemic review of emergency communications center human resources policies, processes, practices and standards.
To complete is mission, the Human Resource Committee will make findings, issue reports, conduct studies and disseminate information regarding human resource subjects and provide opportunities for interaction among NENA members interested in the enhancement of emergency communications center human resource issues.
There is an amazing amount of Human Resources useful information on the web. Finding what is appropriate can often be a challenge. The Human Resources Sub-Committee Resource List OID (Operational Information Document) provides useful Internet resource/information links. It contains links ranging from staffing formula assistance to stress management. Federal government, various associations and several private companies have web sites providing useful and free information. OID topic pointers cover legal issues and informational sources, employee selection and training, scheduling and staffing, PSAP operations, employee assistance and general issues.
Documents in Progress:
- New Hire Training
- Scheduling
- Selection Guide Principle
- Staffing
- Scheduling and Staffing
- New Employee Handbook/Orientation Manual
Topic Scope and Content being Defined:
- Employee Selection
- Employee Compensation & Benefits Survey/Study
- New Employee Training
Resources
- NENA PSAP Staffing Survey Report, created under the auspices of the NENA SWAT initiative by L. Robert Kimball & Associates and 9-1-1 SME Consulting. The creation of this report included a survey (primarily concerning staffing and budgetary items) of approximately 70 PSAPs, serving populations less than 140,000. In addition to the report, the outcome also includes an initial trial staffing formula worksheet, based on call volume, call duration, and available man-hours per employee (found in Appendix D, PSAP Staffing Guidelines worksheet (in MS Excel).
The full report is 88 pages and can be very time-consuming to download via a dial-up internet connection. To minimize that issue, the report is also provided below in three sections. Also, all documents are provided in .pdf format, except for Appendix D.
NENA PSAP Staffing Survey Reportfull version
PSAP Staffing Survey Reportpart 1
PSAP Staffing Survey Reportpart 2
PSAP Staffing Survey Reportpart 3Appendix A
Appendix B
Appendix CAppendix DPSAP Staffing Guidelines Worksheet
- Staffing resource: http://www.911dispatch.com/shiftwork/staffing_config.html