Expanding Your Horizons
Tonya Pearce, ENP
As telecommunicators, we have all wondered if we have what it takes to make it in management. But what goes on beyond what we see on the PSAP floor? It is a common misconception that in order to be a good manager you need only operational and supervisory experience. While these are assets, there is a great deal more involved in running a PSAP.
This course is designed to give those with managerial aspirations the inside scoop about the issues that they need to be familiar with in order to prepare for what lies ahead. Based on the experiences of those who have risen through the ranks, attendees will hear about such diverse and critical topics as management styles, elements necessary for successful PSAP management, and planning and goal setting.
Courses within the Expanding Your Horizons suite are: