When PSAP managers need help optimizing most components inside their 9-1-1 centers, many answers can be found by reading a users manual or calling technical support. But what about the human element? How can you be sure that you are getting the most out of yourself and your employees?
The PSAP Managers Toolkit is designed to provide attendees with the knowledge and skills necessary to be an effective leader. Whether your are new to public safety agency management, or are a seasoned veteran looking to learn some new techniques, this suite of courses will help you understand the myriad issues faced by todays managers and provide you with proven methods for approaching and improving your PSAPs everyday operations.