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Operations Committee
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Chair
651.643.8377Pete Eggimann, ENP |
Vice-Chair Wendi Lively, ENP 864.596.2050 |
| Board Liaison Edward Marecki, ENP 302.739.5868 |
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Your participation in the work of any of these committees is greatly appreciated. For more information on how you can contribute to the development of 9-1-1 Center model recommendations/standards and operational information documents, contact the appropriate Committee Chair or Operations Chair/Liaison Pete Eggimann
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2010 TDC/ODC Recognition List2009 TDC/ODC Recognition List |
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Mission Statement
The mission of the Operations Committee of the National Emergency Number Association (NENA) is to provide operational guidance and support in various forms to the nation’s public safety answering points, emergency response centers, and aligned organizations (i.e., emergency management/emergency response).
The principal objective of the Operations Committee is to provide guidance to public safety/emergency response organizations on operations issues, such as Human Resources, Standard Operating Procedures, Accessibility, Contingency Planning, Public Education, PSAP Operations & Next Generation Integration and Next Generation Transition Planning.
In support of its mission, the Operations Committee:
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Conducts topical research and makes recommendations on relevant issues impacting the nation’s professional public safety and emergency communications practitioners; and
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Recommends topical training curriculum on a range of operational, planning, and implementation issues, including, but not limited to, communications center management, standard operating procedures, and E9-1-1 issues.
Operations Committee outputs form a national knowledge database on public safety/emergency communications, and are available to NENA’s membership for use in developing, implementing or managing initiatives for their member organizations.
NENA Operations Standards & Documents
Documents are attached at the bottom of individual standards for download.
Technical - GeneralOperations - General
- 00-001 v15 - Master Glossary
Operations - General
Operations - Accessibility
- 52-001 - TTY Training Standard
- 52-002 - Managers Guide to the ADA
- 52-003 - TTY Call Taker Proficiency & Quality Assurance
- 52-501 - TTY Phone Pal Program
- 52-502 - Video & IP Relay Service / PSAP Interaction
Operations - Contingency Planning
- 53-001 - PSAP Disaster and Contingency Plans
- 53-001A - Evacuation Checklist
- 53-002 - Mutual Aid
- 53-501 - Hazard and Vulnerability Analysis
- 53-502 - Resource Analysis Operations Information
- 53-503 - PSAP Survivability
- 53-504 - Drills and Exercises
- 53-505 - Service Capability Criteria Rating Scale
- 53-506 - Intra-Agency Agreements
- 53-507 - Virtual PSAP Management
Operations - Human Resources
- 54-001 - PSAP Daily Personnel Operations
- 54-002 - Hearing Standards for Telecommunicators
- 54-501 - Human Resources Resource List
- 54-501A - PSAP Staffing Guidelines Report
- 54-750 v1 - HMI & PSAP Display Requirements
Operations - Standard Operating Procedures
- 56-001 - Minimum Response To Wireless 9-1-1 Calls
- 56-002 - NORAD/FAA Notification: Airborne Events
- 56-003 - Standards for Emergency Notification Systems
- 56-004 - TTY/TDD Communications SOP
- 56-005 - 9-1-1 Call Answering Standard
- 56-006 - Emergency Call Processing Protocol
- 56-007 - NENA Pipeline Emergency Operations Standard/Model Recommendation
- 56-501 - Silent or Hang-Up 9-1-1 Calls
- 56-502 - Rail & Highway Milepost Markers
- 56-503 - Emergency Notification Systems
- 56-504 - VoIP 9-1-1 Deployment and Operational Guidelines
- 56-505 - Handling Calls Regarding Missing & Exploited Children
- 56-506 - Public Safety Answering Point Site Selection
- 56-507 - Railroad & PSAP Interaction
- 56-508 - Protocol for Handling Calls of Human Trafficking
- 56-509 v1 - Providing EMD Services
Operations - Next Generation Integration - NGI
- 57-001 - Wireless 9-1-1 Overflow, Default and Diverse Routing
- 57-001A - Nondisclosure Agreement (Sample Form)
- 57-001B - PSAP Guide to Geographic Information Technology
- 57-002 - Wireless Call Routing & Testing Validation
- 57-501 - Wireless 9-1-1 Features & Functions
- 57-502 - Wireless Phase I/II Planning & Implementation
- 57-502A - Wireless Phase I & Phase II Agreements
- 57-503 - Notification of ERDB & VPC Operators of ESN Changes
- 57-750 v1 - NG9-1-1 System & PSAP Operational Features & Capabilities
Operations - VoIP
Technical - DataOperations - Next Generation Integration - NGI
- 70-001 v1 - NENA Registry System
- 70-DRAFT - Provisioning and Maintenance of GIS data to ECRF/LVF
- 71-001 v1 - NG9-1-1 Additional Data
- 71-002 DRAFT - Civic Location Data Exchange Format (CLDXF)
- 71-501 v1 - Synchronizing GIS with MSAG & ALI
- 71-502 v1 - Overview of NG9-1-1 Policy Rules
Technical - VoIP/PacketOperations - VoIP
- 73-501 - Non-Voice-Centric Emergency Services
Technical - CPEOperations - Next Generation Integration - NGI
Joint - NG Transition Planning
- 77-501 v1 - NG9-1-1 Transition Planning Considerations
NENA Operations Standards & Documents
Documents are attached at the bottom of individual standards for download.
Technical - CPE
- 04-XXX DRAFT IN PROGRESS - Generic Standards for NG9-1-1 PSAP Equipment
Operations - General
Operations - Accessibility
- 52-001 - TTY Training Standard
- 52-002 - Managers Guide to the ADA
- 52-003 - TTY Call Taker Proficiency & Quality Assurance
- 52-501 - TTY Phone Pal Program
- 52-502 - Video & IP Relay Service / PSAP Interaction
Operations - Contingency Planning
- 53-001 - PSAP Disaster and Contingency Plans
- 53-001A - Evacuation Checklist
- 53-002 - Mutual Aid
- 53-501 - Hazard and Vulnerability Analysis
- 53-502 - Resource Analysis Operations Information
- 53-503 - PSAP Survivability
- 53-504 - Drills and Exercises
- 53-505 - Service Capability Criteria Rating Scale
- 53-506 - Intra-Agency Agreements
- 53-507 - Virtual PSAP Management
Operations - Human Resources
- 54-001 - PSAP Daily Personnel Operations
- 54-002 - Hearing Standards for Telecommunicators
- 54-501 - Human Resources Resource List
- 54-501A - PSAP Staffing Guidelines Report
- 54-750 v1 - HMI & PSAP Display Requirements
- 54-7XX DRAFT IN PROGRESS - HMI & PSAP Display Requirements
- XX-XXX DRAFT IN PROGRESS - Vehicular Emergency Data Set (VEDS)
Operations - Standard Operating Procedures
- 56-001 - Minimum Response To Wireless 9-1-1 Calls
- 56-002 - NORAD/FAA Notification: Airborne Events
- 56-003 - Standards for Emergency Notification Systems
- 56-004 - TTY/TDD Communications SOP
- 56-005 - 9-1-1 Call Answering Standard
- 56-006 - Emergency Call Processing Protocol
- 56-007 - NENA Pipeline Emergency Operations Standard/Model Recommendation
- 56-501 - Silent or Hang-Up 9-1-1 Calls
- 56-502 - Rail & Highway Milepost Markers
- 56-503 - Emergency Notification Systems
- 56-504 - VoIP 9-1-1 Deployment and Operational Guidelines
- 56-505 - Handling Calls Regarding Missing & Exploited Children
- 56-506 - Public Safety Answering Point Site Selection
- 56-507 - Railroad & PSAP Interaction
- 56-508 - Protocol for Handling Calls of Human Trafficking
- 56-509 v1 - Providing EMD Services
Operations - Next Generation Integration - NGI
- 57-001 - Wireless 9-1-1 Overflow, Default and Diverse Routing
- 57-001A - Nondisclosure Agreement (Sample Form)
- 57-001B - PSAP Guide to Geographic Information Technology
- 57-002 - Wireless Call Routing & Testing Validation
- 57-501 - Wireless 9-1-1 Features & Functions
- 57-502 - Wireless Phase I/II Planning & Implementation
- 57-502A - Wireless Phase I & Phase II Agreements
- 57-503 - Notification of ERDB & VPC Operators of ESN Changes
- 57-750 v1 - NG9-1-1 System & PSAP Operational Features & Capabilities
Operations - VoIP
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