National Emergency Number Association

The Managers Guide to the ADA: Title II, Direct Access standard is a tool designed to assist managers in bringing PSAPs into compliance with the ADA. Utilizing this standard will enhance the quality of service provided to the public, including the estimated 28 million people in the United States who have hearing loss.

This Operational Information Document (OID) introduces a program that will assist PSAP managers in their efforts to ensure equipment functionality and enhance call taker proficiencies where it concerns utilizing TTYs (also known as TDD – Telecommunications Device for the Deaf). In addition, this document provides the framework and outline format for establishing this type of program.

Sample “Evacuation Checklist” for use in disaster recovery planning.

This document is provided to assist Public Safety Answering Points (PSAPs) with the development of Hazard and Vulnerability Analyses. These analyses are essentially audits that provide planning tools to prevent, prepare for, respond to and recover from incidents that have the potential to adversely affect the PSAPs ability to perform its critical functions. Every PSAP is unique and this document should be used as a starting point in disaster planning.

This document is intended as a guide for PSAP staff to review the many components of their system continuity and disaster plans. It is also intended as a guide for training, testing and reevaluating the PSAPs ability to react to a disaster situation, which may adversely impact their ability to serve their communities. It is recommended that all contingency plans be coordinated with appropriate Emergency management authorities. This document is not intended as a template, but as a process guide.

APCO and NENA have jointly developed this document to assist PSAP Managers and their Governing Authorities to identify their current level of service capability. A self-evaluation assessment tool is provided to facilitate an objective review of the current capabilities of the PSAP against models representing the best level of preparedness, survivability and sustainability amidst a wide range of natural and man-made events.

This Hearing Standards for Public Safety Telecommunicators standards document is a tool for PSAP managers to use in the development of minimum hearing standards for public safety telecommunicators. It defines standard hearing requirements and audiology necessary to perform the basic functions of the telecommunicator position.

L. Robert Kimball & Associates, Inc. and 9-1-1 SME Consulting have performed a PSAP Staffing Survey and Analysis Study for the National Emergency Number Association (NENA) SWAT Team Operations Group. The objectives of the study were to develop staffing and budget models from data collected from existing PSAPs with which those approximately 432 counties in the United States without Enhanced 9-1-1 can project staffing and associated budgetary needs to implement Enhanced 9-1-1 service. This report presents the findings of the study and the guidelines for optimizing the use of the data.

This document has been developed to serve as a model standard operating procedure for Public Safety answering Points (PSAPs) to notify the North American Aerospace Defense Command (NORAD) or the Federal Aviation Administration (FAA) of certain air events that may require a response from an appropriate national agency

This document has been developed to serve as a model standard operating procedure for handling TTY/TDD Communication within Public Safety Answering Points (PSAPs).

This standard provides emergency communication processing centers with a framework from which agencies can define appropriate emergency communication protocol requirements and recommendations for day-to-day operations and for disaster/major event scenarios.

This Operations-Focused Study is published by the National Emergency Number Association (NENA) as a guide and fact-finding tool to 9-1-1 agency administrators, communications center managers and supervisors, and public and private sector designers and manufacturers of public safety answering point (PSAP)^(?) technology solutions used for the purpose of processing emergency (E/9-1-1) calls for service.

This document is intended to be an informative guide and resource for the public and private sector in understanding the nuances and challenges of wide area/large area emergency notification systems and their various uses. It serves to provide information on the differences in the range of these increasingly popular emergency notification systems as a key public safety, emergency communications and emergency management information tool. It is also intended to provide substantive information on the goals and objectives of these systems, and the importance of clearly understanding how these systems may be used, as well as identify (often) overlooked responsibilities of the host agency/system administrator in appropriately specifying, using and managing these systems.

This document describes guidelines that, if applied in 9-1-1 Centers, can help to swiftly recover missing children and may protect children from exploitation. 9-1-1 Centers should use these guidelines to issue their own policies and procedures for handing calls related to missing and exploited children (MEC).

This document describes a protocol for communicating between railroads and emergency response agencies to make the process of getting assistance to incidents along rail lines as efficient and effective as possible.

This Standard is to provide a common format and rules for the submission of wireless maintenance cell data for call routing and ALI display review and approval by the 9-1-1 Governing Authority in existing E9-1-1 Service deployments.

This document is intended to act as a best practice for the deployment of wireless E-911 Phase I and Phase II. As such, its primary goal is to set expectations and improve communications among the many parties involved in the deployment process. Many early deployments were delayed by the lack of an understood process. The lines of communications are extremely important during the deployment of Phase I and II service.

This document was developed as a recommendation for distribution of ESN changes and additions initiated by 9-1-1 Administrators to ERDB, VPC and ESGW operators in the i-2 VoIP environment, which assumes the use of wireline ESNs for the routing of VoIP calls. Its primary goal is to set expectations and improve communications amongst the parties involved to facilitate the timely implementation of VoIP ESN changes and additions, thereby facilitating the proper routing of VoIP E9-1-1 calls. It also makes recommendations as to how to provide the GIS files that reflect the ESN addition or changes requested. This procedural recommendation will involve technical development work. As such, a short term recommendation is also outlined.

58-501 – Replaced by 57-750v1 NG9-1-1 System & PSAP Operational Features & Capabilities

NOTE:  NENA XX-XXX, Version 1, is continuing to be developed by the NGDD ECRF/LVF WG.

This document defines operational processes and procedures necessary to support the i3 Emergency Call Routing Function (ECRF) and Location Validation Function (LVF). Additionally, this document identifies ECRF/LVF performance and implementation tradeoffs for 9-1-1 Authorities’ consideration.

NOTE:  NENA 71-002, Version 1, is being worked by the NGDD CLDXF WG.

NENA Joint Data/Next Generation Integration Committees, Next Generation Data Development Working Group (NGDD), has created the Next Generation 9-1-1^(?) (NG9-1-1^(?)) Civic Location Data Exchange Format (CLDXF) Standard as one component of a larger suite of NG9-1-1 standards. The NG9-1-1 standards are intended to provide a common and mutually-understood means for PSAPs to exchange 9-1-1 call location information.

The NENA NG9-1-1 CLDXF standard supports the exchange of United States civic location address information about 9-1-1 calls, both within the US and internationally. The NENA NG9-1-1 CLDXF standard covers civic location addresses within the United States, including its outlying territories and possessions. The NENA NG9-1-1 CLDXF standard defines the data elements needed for address data exchange, and provides an XSD for implementing the standard. As a data exchange standard, the NENA NG9-1-1 CLDXF is not intended to support civic location address data management. It is assumed that address information will be transmitted call by call, as part of the call record, and that any local address data repository would be external to the call information. Therefore the standard does not provide for an address identifier, address metadata, or address data quality tests.

Concurrently with the NGDD WG’s development of the CLDXF, the Address Standard Working Group (ASWG) has been developing an address standard for the U.S. FGDC. The FGDC draft standard is intended to support address data management. The FGDC draft defines address data content, attributes, and metadata; address classes; address data quality tests; and an XSD for address data exchange. The Joint Data Technical/Next Generation Integration Committees, Next Generation Data Development Working Group, has worked closely with the Address Standard Working Group to prepare a profile of the NENA and FGDC draft standards that details the precise relationship between them. Pending formal adoption of the separate standards by NENA and FGDC, the profile will be included as an informative annex to both standards.