TTY/TDD Communications SOP

Document Information
Full name: 

TTY/TDD Communications Standard Operating Procedure Model Recommendation

Document type: 

Standard

Standard number: 

56-004

Document description: 

This document has been developed to serve as a model standard operating procedure for handling TTY/TDD Communication within Public Safety Answering Points (PSAPs).

To provide uniformity and consistency in the handling of these calls, the following call-taking standards are recommended:

  • Telecommunicator training
  • Identification of TTY/TDD calls
  • TTY/TDD equipment and operation
  • Testing
  • Call handling process

In addition, this document provides a description of the variations in communicating with the hearing and speech impaired, such as the acoustic coupler mode, Voice Carry Over, Hearing Carry Over and Relay Service Calls.

Committee Information
Committee Name(s): 

Operations – Standard Operating Procedures

Committee type: 

Operational

Document Dates
Created: 

06/25/2005

Attachment Size
TTY/TDD Communications SOP 164.02 KB