Todays Public Safety Answering Points (PSAPs) face more threats than ever before. In a post 9/11 world, the 9-1-1 community must recognize the reality of increased threats and vulnerabilities. New product paradigms are being designed and implemented by the PSAP community at a rapid pace. Today’s call-centers are challenged to keep pace with the rapid shifts in technology.
The threats and vulnerabilities have drastically increased with:
- impending next-generation of 9-1-1 equipment
- pervasive integration and sharing of data between multiple agencies, sites and/or systems
- rich new features and capabilities such as: VoIP, Telematics, the Emergency Services Network (ESNet), i2/i3 and more
These challenges require innovative solutions and emphasize the necessity for truly secure computing environments in todays PSAP.
Already, many unprotected 9-1-1 networks have been infected by worms and viruses causing significant service interruptions within many PSAPs across the country. Many of these 9-1-1 networks are connected to city LANs or other external networks. With proper security policies in place, these service interruptions could have been avoided.
| Document | Size |
|---|---|
| PSAP Security.pdf | 300.25 KB |