TTY Training Standard

Document description: 

With an estimated 54 million people in the United States who have disabilities, over 28 million have hearing loss or speech impairment and may utilize TTYs for telecommunications. This document is a tool for PSAPs to use in the development of TTY training programs. It outlines the recommended elements to be contained within a training program to assist PSAPs with compliance of Title II of the Americans with Disabilities Act.

This document has been developed to serve as a model standard operating procedure for providing comprehensive training to 9-1-1 Public Safety Answering Point (PSAP)(?) personnel.  To facilitate this training, the following information is provided:

NG9-1-1 Project

In the past 15 years, advancements in modern communications technology have created the need for a more advanced system to access emergency care.