Master Glossary

Date added: Aug 30 – 08:56 pm
Document description: 

The NENA Master Glossary is a guide for readers of NENA publications and a tool for members of the NENA committees that prepare them. It defines the terms, acronyms and definitions associated with the 9-1-1 industry. Intended users of this document are any person needing NENA’s definition/description of a 9-1-1 related term.

Use of the “NENA Master Glossary of 9-1-1 Terminology” will:

  • Provide a consistent definition for all definitions and acronyms identified with NENA Standards documents produced by the NENA Committees
  • Reduce the work required to establish definitions for consistently utilized terms and acronyms 

Any Master Glossary questions, comments or suggestions
should be submitted to Sophie Vick

Providing EMD Services

Date added: Jun 29 – 03:03 pm
Document description: 
A considerable number of PSAPs in the United States, Canada, and other nations provide emergency medical dispatch (EMD) service to their callers. EMD is a recognized structured system used to determine the nature and severity of a medical problem, prioritize it so the appropriate level of Emergency Medical Services is dispatched safely, and provide the caller with instructions on how to assist the patient until Emergency Medical Services arrive. However, not all Public Safety Answering Points provide this service.
There are EMD Service Providers who directly deal with members of the public that have recognized this limitation and have initiated steps to provide this service. They include, but are not limited to organizations such as automotive companies, alarm services and technology services. These EMD Service Providers may choose to provide emergency medical dispatch services directly for their clients.
This document is intended to serve as a model best practice guide to both EMD Service Providers and for the Public Safety Answering Points that receive third party calls from the EMD Service Providers and dispatch the appropriate First Responders. 

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NG9-1-1 Transition Planning Considerations

Date added: Mar 9 – 06:59 pm
Document description: 

The public safety community has recognized the need to evolve legacy emergency services networks to next generation concepts which may facilitate new capabilities and services. As such there are numerous industry associations and Standard Development Organizations (SDOs) that are defining architectures and protocols for these next generation networks. The public safety community desires to take advantage of this work and address the challenge it represents to emergency communications. To this end, work is progressing in other NENA committees to define the specific emergency services architectures and protocols involved. The transition of emergency services addressed by this document relies upon this collective work.

Transition to NG9-1-1(?) is expected to be an evolutionary process, involving technological, operational, economic, and institutional change. In some cases, the path to NG9-1-1 implementation will depend on the underlying infrastructure of the Public Safety Answering Point (PSAP)(?) and 9-1-1 Authorities involved. The NG9-1-1 environment may differ considerably from the current 9-1-1 environment.

Virtual PSAP Management

Date added: Jun 8 – 05:39 pm
Document description: 

This document is intended as a guide for PSAP staff and policy makers to evaluate and consider the opportunities and challenges presented with the Next Generation 9-1-1(?) systems as they relate to personnel and PSAP management. Specifically, what considerations might be necessary for employing virtual workers for the traditional PSAP environment?

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Intra-Agency Agreements

Date added: Jun 8 – 05:27 pm
Document description: 

This document is provided as a Model Recommendation for the development of Mutual Aid Agreements and Memorandums of Understanding (MOUs) between Public Safety Answering Points and affiliated or support organizations. The documents discussed and attached should be modified to meet the unique requirements of individual States and Municipalities.

The purpose of the NENA Intra-Agency Agreements Model Recommendations is to provide rationale and guidance for the development, promulgation and implementation of agreements between public safety communications and affiliated agencies to share information as needed to provide the highest level of service to the citizens.

Railroad & PSAP Interaction

Date added: Apr 30 – 03:07 pm
Document description: 

This document describes a protocol for communicating between railroads and emergency response agencies to make the process of getting assistance to incidents along rail lines as efficient and effective as possible.

This document was created to provide information and guidance for operational interaction between Public Safety Answering Points (PSAPs), railroad call centers and railroad sworn personnel in the field. PSAPs may receive emergency calls from railroad call centers and railroad sworn personnel. PSAPs may also be required to contact railroad call centers when the PSAP becomes aware of an incident requiring emergency assistance involving a railroad.

Replaced by 57-750v1 NG9-1-1 System & PSAP Operational Features & Capabilities

Date added: Mar 3 – 09:25 pm
Document description: 


58-001 – replaced by 57-750v1 NG9-1-1 System & PSAP Operational Features & Capabilities

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Wireless 9-1-1 Overflow, Default and Diverse Routing

Date added: Mar 3 – 05:32 pm
Document description: 

The NENA Wireless Overflow, Default and Diverse routing recommendations document was developed to provide guidance in the routing development associated with wireless Phase I and Phase II deployment efforts. This document provides recommended terminology definitions, describes each call routing scenario, and associated routing recommendations.

Implementation of these recommendations will foster consistent operational standards across wireless E9-1-1 systems. In addition this document establishes definitions for the call routing scenarios to foster a common understanding and use of terms between PSAPs and Wireless Service Providers as the wireless deployment is being planned.

Use of this document will:

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Emergency Call Processing Protocol

Date added: Mar 3 – 05:26 pm
Document description: 

This standard provides emergency communication processing centers with a framework from which agencies can define appropriate emergency communication protocol requirements and recommendations for day-to-day operations and for disaster/major event scenarios.

To provide uniformity and consistency in the handling of 9-1-1, other emergency calls, the following emergency call processing standards are recommended: