TTY/TDD Communications SOP
This document has been developed to serve as a model standard operating procedure for handling TTY/TDD Communication within Public Safety Answering Points (PSAPs).
To provide uniformity and consistency in the handling of these calls, the following call-taking standards are recommended:
- Telecommunicator training
- Identification of TTY/TDD calls
- TTY/TDD equipment and operation
- Testing
- Call handling process
In addition, this document provides a description of the variations in communicating with the hearing and speech impaired, such as the acoustic coupler mode, Voice Carry Over, Hearing Carry Over and Relay Service Calls.
PSAP Daily Personnel Operations
This document is provided as a Model Recommendation for the creation of the Daily Personnel Operations section of a Standard Operating Procedure (SOP) for use by Communications Centers and/or PSAPs as guidance in the formulation of an agency SOP.
Each agency is unique and this document is put forth as a Model Recommendation, some wording and sections will need to be changed to accommodate different modes of operation. This document includes guidelines and procedures on:
SOP Sub-Committee
The Standard Operating Procedures Sub-Committee
The mission of the SOP Sub-Committee is to provide operational guidance and support in the form of model standard operating procedures to the nations public safety answering points, emergency response centers, and aligned organizations (i.e., emergency management/emergency response).
In support of its mission, the Standard Operating Procedures Sub-Committee: