ADA Information

ADA Information Resources

The Americans with Disabilities Act

In 1990, the Federal Government passed into law the Americans with Disabilities Act (ADA) which protects the rights of disabled citizens in our country. This law addresses issues such as handicapped accessibility to public buildings, employment rights, and the right to access emergency services.

NENA TX has established this ADA Page because we believe that all citizens have a right to access our emergency telephone services.  It is our desire to assist emergency telephone service agencies (including 911, police, fire, and emergency medical services) in their efforts to provide direct and equal access to their services to citizens with disabilities.

P.L.101-336: The Americans with Disabilities Act

This version of the full text of the Americans with Disabilities Act of 1990 is provided as a service to the public.

  ADA: Access for 9-1-1 and Telephone Emergency Services

This document is part of a technical assistance program to provide State and Local governments and persons with disabilities with information about the requirements of the ADA for direct, equal access to 9-1-1 for persons with disabilities who use TTY’s.

DOJ Title II Regulations:  Final Rule

 Issued by the Office of the Attorney General as 28 CFR Part 35:  Nondiscrimination on the Basis of Disability in State and Local Government Services. This rule implements subtitle A of Title II of the Americans with Disabilities Act, Pub. L. 101-336, which prohibits discrimination on the basis of disability by public entities.  Subtitle protects qualified individuals with disabilities from discrimination on the basis of disability in the service, programs, or activities of all State and Local governments.

  The Americans With Disabilities Act: Emergency Response Systems and Telecommunication Devices for the Deaf 

This document was issued in 1994 by the National Institute of Justice.  It reviews some cases involving communications center compliance and provides operational and procedural information which is applicable to date.




The following materials are compliments of the Georgia Public Safety Training Center and are available for download using Adobe Acrobat. You are authorized to download and use these documents for non-profit activities only:

LINGO: A TTY Training Game - This is a bingo-like training game used to provide students a refreshing method to learn or review important concepts related to the proper recognition of TTY calls and proper operation of TTY equipment. It is best used in conjunction with the Communications Impaired Callers Lesson Plan below.

TTY Jeopardy - This is another training game based on the idea of the game show Jeopardy that is good for review. The template can be used as an overhead with cover pieces covering each answer and have the students state the question.

Communications Impaired Callers Lesson - This is an 8 hour lesson plan designed to teach new hires or refresh already trained communications officers on requirements for compliance, TTY operations protocol and etiquette, and English and American Sign Language formats.


More Resources

ADA Related Links:   Committees:
U.S. Department of Justice ADA Homepage   NENA Accessibility Committee
Job Accommodation Network    
U.S. Access Board (Architect & Trans Barriers Compliance Board)   Other Resources:
Presidents Committee on Employment of People with Disabilities   Toni Dunne's Access 4-911 Website
Southeast Disability and Business Technical Assistance Center   TDD/TTY Accessibility Checklist For PSAP'S
    Texas Association of the Deaf
Consumers’ Guide To Telecommunications Relay Service (TRS)   Gallaudet University
    National Association of the Deaf

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