Technical Committee - CPE

The Customer Premise Equipment (CPE) Committee is Responsible for developing recommendations for all E9-1-1 PSAP CPE issues related to 9-1-1 products and services. The CPE Committee will be heavily involved with determining the requirements and standards that will allow PSAPs to fully participate in the upcoming NG9-1-1(?) IP-based networking environment.

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The committee consists of several Working Groups:

  • Security
  • ALI Standard Interface
  • IP-Capable PSAP Working Group

Any NENA member interested in joining any CPE Working Groups, please review the Scopes & Goals at the bottom of the page and then contact the Committee Chair or Vice Chair to be added to a specific working group.

Chair - Mike Vislocky
Network Orange

Mike Vislocky (BEE, Georgia Tech, 1970) began his professional career as a logic design engineer at RCA Computer Systems Division in 1970.  He has worked in computer and data communications related fields for 36 years.  He founded Network Orange in 1979 with a focus on network test, control, and management systems.  In 1990, Network Orange developed test equipment and systems for remotely monitoring and controlling E9-1-1 PSAP equipment and communications facilities. Mike has served on NENA’s CPE committee since 1998 and became CPE Committee Chairman in January, 2003.

Vice Chair - Robert Walthall, CISSP
National Public Safety Solutions (NPSS)

Robert Walthall is the Chief Technical Officer for National Public Safety Solutions. He has over 15 years of engineering experience in the Telecommunications Industry. Robert has consulted with 911 Entities throughout the nation on NG9-1-1 network architecture and security, collaborating with various product teams to assist with the development and deployment of NG9-1-1 products and services. Robert is a Certified Information Systems Security Professional and is a key contributor to the development of NG9-1-1 security policies and procedures. He has served on NENA's CPE Committee since 2003. 

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20110128_CPE Scopes-Goals-Status.pdf7.99 KB
NENA Technical Standards & Documents
  • 00-001 v16 Master Glossary

    The NENA Master Glossary is a guide for readers of NENA publications and a tool for members of the NENA committees that prepare them. It defines the terms, acronyms and definitions associated with the 9-1-1 industry. Intended users of this document are any person needing NENA’s definition/description of a 9-1-1 related term.

  • 01-001 v4.1 Organization & Document Approval Processes

    This document is written for NENA Technical Committee leadership and members. A requirement for participating in the Technical Committee process is to adhere to all procedures outlined in this document.

  • 04-001 v2 E9-1-1 PSAP Equipment

    This NENA Technical Reference NENA-04-001 defines the Public Safety Answering Point (PSAP)(?) equipment requirements intended for use by users, manufactures and providers of E9-1-1 Customer Premise Equipment (CPE). A PSAP is an agency or group of agencies designated and authorized to receive and respond to emergency calls requiring one or more public services (Police, Fire, EMS or all three).

  • 04-002 v4 PSAP Master Clock

    This Standard is a guide for designers and manufacturers of PSAP equipment. It identifies engineering and technical requirements to be met before the NENA membership shall consider purchase of such equipment; it may also be of value to purchasers, maintainers and users of such equipment.

  • 04-003 v1 E9-1-1 ISDN PSAP Equipment Utilizing Basic Rate Interface

    This NENA Technical Reference NENA-04-003 defines the Integrated Services Digital Network BRI (ISDN BRI) Public Safety Answering Point (PSAP)(?) equipment requirements intended for use by users, manufacturers and providers of E9-1-1 Customer Premise Equipment (CPE). The PSAP is a designated agency that receives and responds to emergencies such as Police, Fire, EMS, etc.

  • 04-004 v1 PSAP Intelligent Workstation

    This NENA Technical Reference NENA-04-004 defines the Public Safety Answering Point (PSAP)(?) Intelligent Workstation (IWS) equipment requirements intended for use by users, manufactures and providers of E9-1-1 Customer Premise Equipment (CPE).

  • 04-005 v1 ALI Query Service

    This document defines the NENA XML ALI Query Service (AQS) that specifies new protocols between the PSAP and the Next Generation Emergency Services Network (NGESN). It provides the rationale behind the AQS and how it relates to the current ALI protocol. It also provides an overview of implementation alternatives (bindings) described in detail within the document.

  • 04-501 v1 Integrating Applications on Intelligent Workstations

    The emergence of intelligent workstations and multitasking operating systems has allowed the integration 0f multiple applications that had previously appeared on separate platforms. Integrating these applications on one workstation can provide a higher level of functionality and ease of use over individual dedicated equipment. This integration of applications on a single platform leads to a higher level of responsibility for all associated vendors.

  • 04-502 v1 CPE Site Characteristics

    This Technical Information Document is a guide for PSAP managers and for the designers, manufacturers and installers of PSAP CPE (Customer Premises Equipment). It identifies the required and desirable characteristics of the PSAP facilities that house the supporting CPE. “Supporting CPE” includes all of the equipment and facilities that support PSAP operations with the exception of call taker or dispatch related equipment that is located in the workspace. Supporting CPE is often located in a “back room” and is sometimes referred to as “backroom” equipment.

  • 04-503 v1 PSAP Security

    Today’s Public Safety Answering Points (PSAPs) face more threats than ever before. In a post 9/11 world, the 9-1-1 community must recognize the reality of increased threats and vulnerabilities. New product paradigms are being designed and implemented by the PSAP community at a rapid pace. Today's call-centers are challenged to keep pace with the rapid shifts in technology.

  • 04-XXX DRAFT IN PROGRESS Generic Standards for NG9-1-1 PSAP Equipment

    Major changes in the existing emergency services architecture are being driven by the rapid evolution of the types of devices and services that can be used to request emergency services. Also there is an increasing volume and diversity of information that can be made available to assist PSAPs and responders in an emergency. NENA recognizes this is a fundamental update to the North American 9-1-1 system, and is addressing the challenge with a system design called “Next Generation 9-1-1(?)” (NG9-1-1(?)). NG9-1-1 is the evolution of Enhanced 9-1-1 to an all IP-based emergency communications system.

    This technical requirements document introduces requirements for a NG9-1-1 Public Safety Answering Point (PSAP)(?) that is capable of receiving IP-based signaling and media for delivery of emergency calls conformant to the i3 standard. An emergency call enters the NG9-1-1 PSAP using Session Initiation Protocol (SIP) signaling. NG9-1-1 encourages the creation of many new coordination and information access services to enrich collaborative interactions between all agencies involved in processing emergency service requests. This document is issued as the NENA’s recommended requirements for functions and interfaces between an ESInet and NG9-1-1 PSAP, and among Functional Elements associated with the NG9-1-1 PSAP.
    NOTE:  NENA 04-XXX, Version 1, is continuing to be developed by the Joint NENA/APCO NG9-1-1 PSAP Requirements WG.
  • 75-001 v1 NENA Security for Next-Generation 9-1-1 Standard (NG-SEC)

    The purpose of this document is to establish the minimal guidelines and requirements for the protection of NG9-1-1(?) assets or elements within a changing business environment. This document:

    • Identifies the basic requirements, standards, procedures, or practices to provide the minimum levels of security applicable to NG9-1-1 Entities.
    • Provides a basis for auditing, and assessing levels of security and risk to NG9-1-1 Entities, assets or elements, and exception approval / risk acceptance process in the case of non-compliance to these guidelines.

    This document is applicable to all NG9-1-1 Entities including, but not limited to:

    • Public Safety Answering Points
    • NG9-1-1 “ESINet”
    • NG9-1-1 Service Providers
    • NG9-1-1 Vendors
    • Any Contracted service that perform functions or services that require securing NG9-1-1 assets. 
    • Those who use, design, have access to, or are responsible for NG9-1-1 assets (includes computers, networks, information, etc.).

    This document will impact the operations of 9-1-1 systems and PSAPs as standardized security practices are implemented where they have not been in place before. NG9-1-1 Entities will be required to understand, implement and maintain new security solutions, mechanisms and processes.