ENP Information


ATTENTION: Next ENP Exams are set for:

June 11, 2000
(At the NENA Annual Conference.Application deadline is May 1, 2000.)

October 21, 2000
(Locations throughout the U.S. and Canada. Application deadline is September 15,2000.)



Certification is a tool of a professional association to establish the benchmarks ofperformance that will signify a broad-based competence in the professional field. Bysuccessfully completing this certification program, you will:

  • demonstrate a mastery of the comprehensive knowledge base required for emergency number program management.
  • help to raise industry standards and increase the respect and prestige of those involved in 9-1-1.
  • confirm your commitment to the 9-1-1 profession by showing yourself to be a leader in public safety and pledging yourself to stay aware of current issues and developments in the field.


The NENA Executive Board first formed a Certification Committee in 1992 to explore thedevelopment of a certification program for individuals involved in emergency numberprogram management. After a thorough review of the certification process, the ExecutiveBoard approved the Committee’s recommendation to go forward with the establishment of anEmergency Number Professional Certification Program. This recommendation included severalgoals:

  • To establish the comprehensive body of knowledge for Emergency Number Professionals.
  • To promote a standard of competence for Emergency Number Professionals that will be recognized and accepted by the 9-1-1 profession, government agencies, the business community, and the general public.
  • To ensure an awareness of current issues and developments in the 9-1-1 profession.
  • To provide formal recognition of individuals for professional achievement.
  • To encourage professional growth and enhance the self-esteem of Emergency Number Professionals.

Certification will be granted to those individuals who meet the eligibilityrequirements for admission to the examinations outlined in this handbook and whosuccessfully pass the examination.


The following eligibility criteria have been established for determining if an individualis qualified to sit for the NENA Certification Exam.

In order to sit for the ENP Certification Exam, a candidate must meet the followingexperience criteria:

A. Three years experience in a management or supervisory role in Emergency Communications Management


B. Three years experience with a commercial provider of Emergency Communications Management products and services


B. Three years experience in Emergency Communications Service as a Sworn Personnel holding a management, supervisory, or professional support role.

Having satisfied the three-year minimum experience criterion, each candidate mustaccumulate a total of 10 points as follows:

EXPERIENCE . . . Each additional year of experience will count for 2 points, with a maximum of 10 points being granted.

EDUCATION . . .College degrees will earn points as noted below:

Associate Degree 2 points
Bachelor Degree 4 points
Graduate Degree 6 points


NENA educational courses completed will earn 1 point each with a maximum of 4 points being granted.

Holding an office in NENA at the chapter or national level will earn 1 point, with a maximum of 1 point being granted.

Other related professional certifications (e.g. EM) will earn 1 point, with a maximum of 1 point being granted.


The first step in being designated an ENP is to complete an ENP Application Formdemonstrating that you are qualified to sit for the exam.

The application will be evaluated by the ENP Certification Board. Candidates mustaccumulate a minimum of 10 points to qualify to sit for the exam. A candidate whoseapplication has been accepted may sit for the exam at any designated test location.

Examination Fee ( includes a non-refundable $40 processing fee)

NENA Members $295
Non-members $375

For more information or an ENP Application Handbook, contact the NENANational Office at (800) 332-3911.

Order the ENP Reference Manual at the NENA Exchange

Click here to request more information

Click here to view a listing of NENA’s ENPs

Back to NENA Home Page This page lastupdated 01/24/00