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Section I PSAP Operations
Contains the analytical results of NENAs research. It will outline and explain national statistics such as total 9-1-1 calls received and the makeup of those calls (traditional wireline vs. wireless call origin), as well as operational statistics such as equipment prevalence and staffing trends among survey respondents. Public Perception of 9-1-1 presents the conclusions drawn from a public opinion poll conducted by Harris Interactive. The results of this poll indicate the general publics opinion on the effectiveness of the 9-1-1 system in America.
Section II PSAP Operations Benchmarking
Outlines the results of in-depth discussions with selected PSAPs throughout the country about their operational issues and how they resolved them. The result is a large offering of representative practices data that any PSAP manager will find invaluable.
Section III Service Systems Infrastructure
The 9-1-1 system is constantly changing, evolving in response to changes in technology, government policy, and operations requirements. Most people familiar with 9-1-1 now believe that there is a need to “re-invent” 9-1-1 over the next few years in order to keep up with changes in telecommunications. This section briefly examines key issues impacting E9-1-1 and how the industry is responding to those issues.
Section IV Evolution of 9-1-1
Summarizes the results of surveying the major E9-1-1 service system providers on the status of E9-1-1 system technology and enhancement plans. Also discusses the drivers for change, and typical examples, in the 9-1-1 network and data base areas.
Section V Resource Center
A Special Thank You
NENA and the RCN Commission would like to thank RCN sponsors Intrado, SBC Communications, Kaiser Permanente, BellSouth, and American Public Communications Council for their support of this landmark project. NENA also extends a special thank you to Intrado for their in-kind support of the media relations efforts for the project.