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| 2001 NENA Conference Session Tapes Available |
| The following sessions were recorded on audiocassette at the NENA 2001 Annual Conference, held June 24-28, 2001, in Orlando, Florida.
To order, contact Audio Transcripts directly at: 1-800-338-2111 (VA residents call 703-370-8273), by facsimile at 703-370-5162, or by mailing your order to Audio Transcripts, Ltd. at 3660-B Wheeler Avenue, Alexandria, VA 22304 Cassettes are priced at $12.00 each. (Sessions marked with an * include two cassettes.) Quantity discounts are available as follows: 10% on orders of 12 or more cassettes; 15% on orders of 24 or more cassettes; 25%on orders of 36 or more cassettes. Shipping and handling is computed at $2.00 for the first cassette, and $1.00 for each thereafter, up to a maximum of $15.00 for all orders shipped within the United States. International shipping is computed at 30% of the order total. You may place an order by calling Audio Transcripts, Ltd. at 1-800-338-2111 (VA residents call 703-370-8273), by facsimile at 703-370-5162, or by mailing your order to Audio Transcripts, Ltd. at 3660-B Wheeler Avenue, Alexandria, VA 22304. Payment is requested at the time the order is placed and may be made by credit card (VISA, MasterCard or American Express) or by a check made out to Audio Transcripts, Ltd. Purchase orders will be accepted for orders totaling $50.00 or more. When ordering, please refer to conference # 1643 and list the cassette numbers desired from the list below: Monday, June 25, 2001
01.* Wireless Implementation Panel Moderator: Ron Whinery; Panelists: Roger Hixson, Laverne Hogan and Kris Monteith (Two Cassettes) 02. ITS Public Safety Program Moderator: William Baker 03. GIS Overview – Mapping 101: Understanding the Essentials of an Essential Technology Chuck Ronshagen 04. Hackers, Crackers and Mistakes: Systems Security and Vulnerability Stephen Meer 05. Hiring Successful Call Takers and Dispatchers Carla Swander and Oscar Spurlin, PhD 06. Ick! I Hate Evaluations: Ideas for Comm Center Evaluation Improvement Sue Pivetta 07. PSAP Consolidation – A Statewide Evaluation William L. Doolittle and Gary E. Boyd 08. Emergency Call Services in Australia Len Bytheway and Dianne Frey 09. The Real Impact: Packet Switched Voice and E9-1-1 Michael Berta 10. Database Maintenance for the Future Mary Hester 12. Critical Incident Stress: A Look at Oklahoma City Six Years Later Tony Harrison 13. 911 for Kids: The National Education Program for Children and Youth Elise Kim and Nancy Swanson 14. Wireless TTY Access Ed Hall Tuesday, June 26, 2001 17. Wireless Phase II: Success through Planning and Teamwork Brian Davenport, Mary Hester and Nancy Brinks 18. Introduction to Wireless 9-1-1 Johnnie Woods 19. ALISA – Understanding the Telephone Company 9-1-1 Database System Tammy Eickel 20. High Performance Humor: A Tool for Total Life Enjoyment Phil Sorentino 21. “Report Card to the Nation” PSAP Benchmarking Study Russ Russell 22. The Future of Mapping in Public Safety Robert White 23.* Telematics – Automatic Collision Notification Panel Moderator: Bob Miller; Speakers: Angelo Salvucci, Jr., MD, Ricardo Martinez, MD and Robert Thompson (Two Cassettes) 24. Integrated PSAPs – Beyond 9-1-1 Eric Sorensen 25. Wireless Number Portability – The Other Phase II Rick Jones 26. Piecing Together the GIS Puzzle for E9-1-1 and Phase II Wireless W. Brant Howard 27. Is a CAD/RMS in Your Future? Guy Lassonde 28. Recent ADA Developments for 9-1-1 Centers Robert Mather 29. Hackers, Crackers, Terrorists and 9-1-1 Centers Chris Tucker and Joseph Popinski, III 30. Expanding E9-1-1 Services to Users of PBXs: Regulations, Technologies, and PSAP Impact Ray Paddock 31. Wireless 9-1-1 Implementation in Illinois Jim Neuses 32. Advances in Spatial Database to Support Wireless 9-1-1 Xavier Lopez 33. EMD and Dispatch Accreditation/Standards: What Every 9-1-1 Center Should Know Rob Martin and Carlynn Garcia 34. Mobile Mapping Solutions for an Efficient 9-1-1 Response Art Michaud 35. Reduce Employee Turnover James E. Kuthy 36.* Public Education Panel Moderator: David Jones (Two Cassettes) 37. Emergency Notification: Making Seconds Count Rich McDonald 38. You Want Us to Do What? John Benson 39. Addressing: Tips, Tricks, & Pitfalls to Avoid Robert White 40. Planning and Design of a New PSAP Facility David Schrader and Brian Bark 41. Defining Public Safety Using an Internet Vocabulary (VoIP, VoP, XML, TCP/IP) Eileen Boroski and Eric Sorensen 42. The Future of 9-1-1 Russ Russell 43. Liability – What You REALLY Need to Know! Richard Behr and Kevin B. Willett 44. 9-1-1 Metrics Tim Jenkins and Beth Ozanich 45. Wireless 9-1-1? Does It Demand Mapping & Graphics?: What’s the Best Approach? Gary Pulford 46. Complete 9-1-1 Mapping Solutions for Wireline & Wireless Implementation Tommy Takeshita 47. Design and Construction of a New PSAP Facility David Schrader and Brian Bark 48. PBX & 9-1-1: Will There Be Solutions to the Problems? Moderator: Roger Hixson; Speakers: Mary Boyd, Tom Sikorski and Ric Atkins 49. 3-1-1 in the Real World John Arnstein 50. Cyberterrorism and the 9-1-1- Infrastructure Dave Larton and Dennis Keener 51. It Can Happen Here! School Violence Update Kevin B. Willett and Richard Behr 52. E9-1-1 Lessons from Illinois Alicea Nixon 53. Data Technical Committee Readout Barbara Thornburg 54. Fire Communications Issues Steven D. Rivas 55. GIS and Map Displays for Wireless 9-1-1 Bruce Heinrich 56. When Is Enough, Enough? Bill Weaver 57. Understanding Your Latino Community: How to Better Handle Spanish-Speaking Callers Greg Sheehan 58. 9-1-1 in a Volatile Environment: The Changing CLEC Industry Mark Scott, Kim Reid, Judy Tran and Paula Gallagher Wednesday, June 27, 2001 59. Public Safety Industry Panel 60. Are You Really Listening? Phil Sorentino 61. Is Your CAD System Ready for Wireless E9-1-1? Donald Solberg 62. Using the Internet as a Telecommunications Resource Rob Martin and Richard Bilger 63. Coordinate Based Routing: Will You Know Where They Really Are? Beth Ozanich 64. Planning for a New or Upgraded PSAP Facility Verdette Hall 65. Financing Solutions for the Emergency Services Industry D. C. Greer 66. There Are Lies, Damned Lies & Then There’s Statistics 67. Mapping the Drive to Strategic Planning William L. Doolittle 68. Mission Possible Toni Dunne 69. Telematics 2001 Robert W. Thompson 70.* 9-1-1 Center Operations Panel: What’s New and What Challenges Do We Face? Moderator: John Kelly (Two Cassettes) 71. Wireless PSAP Solutions Jerry Merlick 72. Enhanced 9-1-1: Can They Find You? George Supan 73. The Future PSAP – What Will Impact It – What Will It Look Like? Eileen Boroski and Mary Boyd 74. Return-on-Investment from Your GIS and E9-1-1 System Ronald Cramer 75. Applying the New Millennium’s Technology to Your PSAP Stan Heffernan and Dan Darnell 76. Strategic Planning in the Public Safety Environment John Arnstein and Mike Sadlowski 77. Announcing NENA’s Wireless Carrier Testing and Certification Program: Location Accuracy for Wireless 9-1-1 Calls Mark Adams, Roger Hixson, Mike Hunter and Bob Miller 78. The Legislative Labyrinth: Working through the Capital Maze Lisa Dator 79. Innovative Wireless Mobile Data Technologies Impacting Public Safety Steve Miller 80. Creating Your Own In-Service on a Budget LeAnn E. Krieg 81. Putting a 9-1-1 Call in Context – Using 9-1-1 Data to Search Other Databases Peter R. Nelson 82. How to Evaluate the Quality of a Street Network Database Phyllis Foxworth 83. The Benefits of an Integrated 9-1-1 Solutions Provider Paul Guest 84. How to be a Major League Player When You’re in the Little League Arthur Kraus 85. 3-1-1: A New Level of Citizen Service Brian Duesing 86.* Wireless Carrier Waiver Requests Panel Moderator: Jim Goerke (Two Cassettes) |