NENA Educational Products / Incentives

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Books & Publications

The 9-1-1 Puzzle:
Putting All the Pieces Together
By Sue Pivetta
Responding to the need for a comprehensive publication about 9-1-1, NENA has prepared the first-ever book devoted entirely to the emergency services number. The 9-1-1 Puzzle: Putting All the Pieces Together by Sue Pivetta serves as a guide for implementation and operation of 9-1-1 systems.

Public safety administrators, county officials and telephone company managers will find the book to be a valuable decision-making guide and employee resource.

Anyone involved with 9-1-1 should have a copy of this book which:

  • provides the latest information available
  • serves as a training document for 9-1-1 organizations
  • gives you new insights into 9-1-1 concepts
  • helps you identify new sources of funding
  • provides a balanced view of issues facing 9-1-1.
The 9-1-1 Puzzle
NENA Member Price. . .$35 + S&H
Non-member Price. . . . . $40 + S&H
E 9-1-1 Data Base Guide
By Beth Ozanich
One of the major components of the 9-1-1 environment is the data base. Development and maintenance of a data base is essential for delivery of Enhanced 9-1-1 service.

The E 9-1-1 Data Base Guide has been developed to explain how E 9-1-1 data bases are built and maintained. It is targeted to those who are about to begin working on the E 9-1-1 data base process either with a public service agency or at the telephone company working level.

An imaginary county, Kneenah County, has been created to provide a backdrop for exercises in building the various data sets that are common to all 9-1-1 systems.

Anyone involved with 9-1-1 should have a copy of this book.

E9-1-1 Data Base Guide
NENA Member Price. . . . .$30 + S&H
Non-member Price. . . . . . .$40 + S&H
Addressing Systems
By William M. Lucy
Select the systems that’s right for you! This book is written to assist communities in the design, implementation and maintenance of addressing systems. An accurate, usable addressing system is the foundation of E 9-1-1.

It is the intention of this book to assist the reader in selecting an addressing system that is appropriate for their needs. Several approaches are offered, giving the reader choices in determining what works best in their respective community.

Topics covered include:

  • getting started
  • how to choose an addressing system
  • road naming
  • maps & mapping
  • road signs
  • field inventory
  • the notification process
  • address system maintenance.
Addressing Systems
NENA Member Price. . . $30 + S&H
Non-member Price. . . . . $40 + S&H
Managing the 9-1-1 Center
by Eric Parry
This book is designed for the 9-1-1 center manager. It provides information on how to effectively and efficiently manager the 9-1-1 center.

Topics include:

  • history of public safety communications
  • developing a job task bank
  • hiring, training, and evaluating employees
  • establishing standard operating procedures
  • administering employee programs
  • understanding 9-1-1 technology
  • working with advisory boards and the public.

In addition to the text, there are a number of appendices that give specific examples of management tools used by 9-1-1 managers throughout the U.S. and Canada.

This book is a “must have” for the 9-1-1 center manager.

Managing the 9-1-1Center
NENA Member Price. . . . . . .$35 + S&H
Non-member Price. . . . . . . . . $45 + S&H
Public Education for 9-1-1
by Jim Blackmore
A public that understands the role 9-1-1 plays in the emergency communication process is a public that is least likely to abuse the system and most likely to offer support when it is needed. This text, written expressly for 9-1-1 administrators, officials and staff in a step-by-step approach to the effective management of public education and public information.

Chapter headings include:

  • An Overview of Public Education
  • Research-the Critical Step in Planning
  • Planning for Action
  • Communication
  • Evaluation
  • Tools of the Trade-The Printed Word
  • Tools of the Trade-All Others
  • Special publics and Special Needs
  • Special Events
  • Crises
Public Education for 9-1-1
NENA Member Price. . . . . .$30 + S&H
Non-member Price. . . . . . . .$40 + S&H
Human Resource Management
in 9-1-1
by Carol McKnight and Bill Munn
NENA’s newest book focuses on all organizational activities involving selection, managing, and developing human resources. In a world where the availability of persons capable of performing more complex tasks is decreasing in relation to demand, the 9-1-1 center must recruit, select, train, motivate, and retain the best available talent. Managers must daily practice sound human resource management principles. This book recognized the value of an organizations’ people as its most important resource, and that the human element is often the difference between success or failure in the handling of an emergency call or life-threatening situation.

Chapters of the book focus on defining the job; recruitment and selection; performance management; compensation and benefits; training; laws and regulations; and employment productivity problems and disciples.

Human Resource Management in 9-1-1
NENA Member Price. . . . . .$30 + S&H
Non-member Price. . . . . . . .$40 + S&H
How It’s Done
The 9-1-1: How It’s Done book was developed to make learning about 9-1-1 fun for children. Each Teacher’s Guide includes a cassette featuring Buzzy, the warm, friendly and information 9-1-1 mascot, narrating the book’s scenarios and children singing the “9-1-1 Song” to the tune of “Three Blind Mice.”

The oversized book features rhyming text and colorful pictures ideal for K-3 students or even preschoolers. There are also reusable stickers and a telephone keypad so kinds can practice dialing 9-1-1.

Every PSAP in the U.S. needs to have this guide as part of their public education program. Order yours today!

Teacher’s Guide – 9-1-1:How It’s Done
NENA Price. . . . . .$40 + S&H

NENA News Reprints

NENA has compiled and categorized articles originally published in the association’s magazine, NENA News. More than 75 articles from past issues are here- articles written by your peers in the public safety profession so that you may benefit from their expertise.

No library should be without this spiral bound publication of valuable articles in the following categories: Standards, PBX, Network, Training, Data Base, PSAP, ADA-TDD, Future of 9-1-1 and Public Education.

NENA News Reprints
NENA Member Price. . . .$25 + S&H
Non-member Price. . . . . . $35 + S&H