|RCN Background Information
|The National Emergency Number Association’s (NENA) Report Card to the Nation (RCN) project provides the first-ever comprehensive study on 9-1-1 in its nearly 35-year history. Serving as a link in the delivery of emergency services, 9-1-1 has-throughout its evolution-become recognized as an asset of the North American public.
An unprecedented effort, the RCN project takes the first step in understanding and addressing the challenges 9-1-1 faces. To understand how well 9-1-1 serves the American public, the RCN analyzes the factors that make the emergency number successful and grades the performance of existing 9-1-1 services today. The study reaches from wireless companies, wireline telephone services providers, and consumers, to state and local 9-1-1 authorities.
The Report Card project, and the related research, are being performed by a coalition of telecommunications experts and other specialists in 9-1-1, public safety and related fields. The Report Card will establish key performance indicators and benchmarks for 9-1-1 operations, and the functionality of current and future 9-1-1 equipment and services.
On National 9-1-1 Day, September 11, 2001, the RCN will release its first-ever study findings. Thereafter, NENA and other industry leaders, will release quarterly reports that analyze and assess 9-1-1 and related topics in the public safety telecommunications industry.
NENA – National Emergency Number Association
The NENA RCN Commission
Members of the RCN Commission include: