Wireless 9-1-1 Checklist

A Wireless 9-1-1 Checklist for PSAPs

Implementation of wireless 9-1-1 services is one of the most significant challenges facing public safety agencies today. The FCC has mandated that wireless carriers implement wireless 9-1-1 for public safety agencies that request the service. Even with the FCC mandate, actual implementations of wireless 9-1-1 are few and far between, falling below the expectations of regulators, carriers, and public safety.

In an attempt to assist PSAPs with the challenge of implementing wireless 9-1-1, NENA hosted two Critical Issues Forums in April 2000. Industry experts shared current status of regulatory and political challenges, defined the operational issues facing wireless 9-1-1, and provided guidance for PSAPs on how to pursue implementation of wireless 9-1-1 for their jurisdictions.

In preparation for these forums, the NENA CIF planning committee developed the attached “Wireless 9-1-1 Checklist.” This checklist represents the combined experience and acquired knowledge of numerous parties involved in live implementations of wireless 9-1-1 across the nation. The team’s objective in developing this checklist was to create a simple, yet comprehensive set of action steps that any PSAP could use to guide their implementation efforts.

This checklist will be modified as new knowledge is uncovered, and new versions will be released. As you pursue your wireless 9-1-1 implementations, please share your key learning/knowledge with NENA, so that your fellow public safety professionals can benefit from your experiences.