NENA Courses








NENA Courses

Dates and Locations Vary

Online Registration Form


NENA currently offers five courses for those with careers in the 9-1-1 industry. Courses are generally offered at the NENA Annual Conference in June each year, and at some other NENA meetings and NENA State Chapter Conferences. Courses may also be planned at other times for groups of 8 or more. Textbooks for three of these courses are also available through The NENA Exchange online product catalog (Intro to Technology and Public Education coming soon). The NENA courses are (scroll down for detailed descriptions):

9-1-1 Public Education

Introduction to Technology
The 9-1-1 Puzzle: Putting all the Pieces Together
Managing the 9-1-1 Center

E9-1-1 Database

Register Online now by clicking on the link above!  For more information or course registration forms, please call NENA Headquarters at (800) 332-3911.

Upcoming Courses

Introduction to Technology Course (Sponsored in part by TSI Telecommunication Services Inc.)

July 31, 2001 — Columbus, OH
September 12, 2001 — State College, PA
November 11, 2001 — St. Louis, MO

Managing the 9-1-1 Center

August 27, 2001 — New Orleans, LA
November 11, 2001 — St. Louis, MO

E9-1-1 Database Course

August 12, 2001 — Milwaukee, WI
September 11, 2001 — Greensboro, NC
September 17, 2001 — Columbus, OH

9-1-1 Public Education Course

October 19, 2001 — Greensboro, NC
November 11, 2001 — St. Louis, MO

The 9-1-1 Puzzle: Putting the Pieces Together

March 23, 2002 – Phoenix, AZ 

Course Descriptions

“In the Trenches” Approach to 9-1-1 Public Education

Whether you are new to 9-1-1 public education or a veteran who needs some fresh ideas, this is the course for you!  Instructors will take you through starting a public education program from scratch as well as expanding your existing programs.

Little funding or lots, we can give you the tools to make it work. Although public education needs will vary the instructors can provide some generic and specific approaches for a successful program. Points covered include: basics, utilization of resources, volunteer co-ordination (creating a TAG Team and a Phone Pals program), use of products & materials, media, special events/ campaigns, 3-1-1 and other N-1-1 non-emergency numbers, examples of public education programs including wireless education, funding & resources, target audiences, special recognition, and research & evaluation. Join with us in this interactive course and see how “learning can be fun in 9-1-1!”

Introduction to Technology

This course is targeted to those who have an expanded role in their 9-1-1 responsibilities or those who will need a broader understanding of the twists and turns that a 9-1-1 call takes from the moment 9-1-1 is dialed to the time it is answered at the PSAP. This course is presented at a basic and fundamental level in a relaxed and informal setting. It provides a straightforward approach to understanding emergency call routing, information databases, wireless 9-1-1 calls, system configurations and the problems and issues associated with 9-1-1 technology.

The 9-1-1 Puzzle: Putting All the Pieces Together

Fundamental training introducing the core elements of E9-1-1. This training offers the basics to those unfamiliar with all aspects of 9-1-1. Eight areas are covered in this overview:

Why 911? 
Funding & Legislation
Data Base
Human Resources
Public Marketing
Current Issues

Covering these eight issues in 6 hours requires a dynamic, fast-paced and straightforward approach. Students will learn common acronyms and explore 9-1-1 jargon. Actual 9-1-1 calls are presented to connect the units of study to the reason for 9-1-1: getting help to those who need it.

Managing the 9-1-1 Center

This course is designed for current or prospective 9-1-1 center managers. Topics include: selection and hiring procedures, learning organizations and other new approaches to training, the importance of sound standard operating procedures, your role as a manager, building motivation and morale, secrets to effective9-1-1 management, solving real life issues, and more. The philosophy of this course is to provide an atmosphere that empowers the participants to adopt a new position in how they view their roles as managers and leaders. This is a 6-hour long course.

E9-1-1 Data Base

Because the data base is one of the major components of the 9-1-1 environment, its development and maintenance are essential for delivery of Enhanced 9-1-1 service. The E9-1-1 Data Base course has been developed to explain how E9-1-1 data bases are built and maintained. It is targeted to those who are about to begin working on the E9-1-1 data base process either with a public service agency or at the telephone company working level. An imaginary county, Kneenah County, has been created to provide a backdrop for exercises in building the various data sets that are common to all 9-1-1 systems. This is an 8-hour long course.


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Page last updated: 07/12/2001 10:03:04 AM -0400