ECES

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Leadership in the 9-1-1 Center
This new course focuses on the hard issues found in the typical 9-1-1 Center, and explores a new Transformational Leadership model that focuses on Remediation, Interest Based Negotiations, and Reframe tools. Self-awareness measurement tools as well as role-playing scenarios are discussed. The objective is to help individuals objectively evaluate their current personal state, envision a desirable future, and plan for significant personal improvement. (This is the sister course to NENA’s Managing the9-1-1 Center.)

Location: Guilford Metro 9-1-1 —Meadowood PSAP
(formerly Guilford County Emergency Services Communications)
1002 Meadowood Street, Greensboro, NC 27409-2822

Introduction to PSAP Technology
This new offering focuses on what happens to a 9-1-1 call after it arrives at the PSAP. Topics such as Computer Aided Dispatch, Radio systems, GIS, information archiving, Power Systems, and mobile data technologies are presented at an introductory and easy to understand level targeted to the non-technical person and presented in a relaxed and informal setting. Designed for center managers, supervisors or public safety communications specialists who desire well rounded 9-1-1 technical knowledge. (This is the sister course to NENA’s Introduction to 9-1-1 Technology.)

Location: Guilford Metro 9-1-1 —Justice PSAP
(formerly Greensboro Police/Fire Communications Center)
1201 Coliseum Blvd,Greensboro, NC 27403-2603

Managing the 9-1-1 Center
This course is designed for current or prospective 9-1-1 center managers. Topics include: selection and hiring procedures, learning organizations and other new approaches to training, the importance of sound standard operating procedures, your role as a manager, building motivation and morale, secrets to effective 9-1-1 management, solving real life issues, and more. The philosophy of this course is to provide an atmosphere that empowers the participants to adopt a new position in how they view their roles as managers and leaders. This is a 6-hour course.

Location: Guilford Metro 9-1-1 —Meadowood PSAP
(formerly Guilford County Emergency Services Communications)
1002 Meadowood Street,Greensboro, NC 27409-2822

Disaster Planning for the PSAP
This new offering is designed to help the PSAP to plan for and survive manmade and natural disasters that cause disruption to the overall operations of a PSAP. The course focuses on what all members of a 9-1-1 PSAP can do to get ready for and to continue to provide emergency communications during, a disaster. Topics such as backup procedures for system failures with Computer Aided Dispatch, Radio systems, GIS, Power Systems, and mobile data technologies are presented in an easy to understand level targeted to the non-technical person. Designed for anyone who is now or may desire to have in the future, the responsibility to prepare disaster recovery plans for their PSAP.

Location: Guilford Metro 9-1-1 —Justice PSAP
(formerly Greensboro Police/Fire Communications Center)
1201 Coliseum Blvd,Greensboro, NC 27403-2603

Liability Issues in the 9-1-1 Center
9-1-1 Center personnel face exposure to legal liability both inside and outside the9-1-1 center. While some of this exposure is unavoidable due to the very nature of the job, training and illustration of potential pitfalls can serve to minimize this exposure. This course will provide practical suggestions drawn from real life experiences on limiting the telecommunicator’s and the9-1-1 center’s liability.

Location: Guilford Metro 9-1-1 —Meadowood PSAP
(formerly Guilford County Emergency Services Communications)
1002 Meadowood Street,Greensboro, NC 27409-2822

Introduction to VoIP for PSAPs
This new course focuses on impact that Voice Over Internet Protocol (VoIP) will have on the 9-1-1 community. This new wave of technology is sweeping the world, and with it comes a whole new realm of issues and problems for 9-1-1 centers and emergency service providers. This course will examine issues such as the traditional 9-1-1 model, caller location, caller identity, networking infrastructure, threat-risk assessments, and a variety of other interrelated issues. This latest, one of a kind course, will explain all the current issues and concerns in a non-technical uncomplicated manner, and is targeted to personnel from a non-technical background. The objective of this course is to help individuals objectively evaluate the impact that VoIP will have on their 9-1-1 operations, envision a proactive approach to resolving issues, and plan for the inevitable.

Location: Guilford Metro 9-1-1 —Justice PSAP
(formerly Greensboro Police/Fire Communications Center)
1201 Coliseum Blvd,Greensboro, NC 27403-2603

Drury Inn & Suites
3220 High Point Road
Greensboro, NC  27407