Expanding Your Horizons

An estimated 1.3 million children go missing every year, and in situations like these, every minute is a mile. When a missing child is reported, the 9-1-1 call taker becomes the first first responder – the vital link between frantic parents and emergency services. Recognition, knowledge, and preparedness are key in this race against time. This course will instruct PSAP personnel on principals developed by the National Center for Missing and Exploited Children to best handle these calls.

Attendees will also explore call-handling issues associated with persons who are considered to be at risk, including seniors and people with disabilities. Participants will learn about policies and protocols designed to assist PSAP personnel in processing these calls the right way from the moment the call is answered, and will be provided with a “telecommunicator’s toolbox” designed to identify their roles and responsibilities when handling missing person incidents.

Courses within the Expanding Your Horizons suite are: