Online Education

NENA, the premier provider of education and training for PSAP personnel, is now offering online courses! Featuring “always on” 24/7 availability and the ability to start, stop, and resume your class where you left off, these courses serve as the perfect training tool for telecommunicators, on-duty personnel, or any PSAP employee looking for affordable and convenient education solutions. With one course now live and more on the way, NENA’s Online Education Program provides the public safety community with a new and exciting way to stay informed and ready to handle the issues and challenges facing today’s 9-1-1 professionals.

Now Available! Missing Persons for Telecommunicators

The first of its kind, this course is designed to give public safety telecommunicators the knowledge and tools necessary to handle calls involving abductions, missing persons, runaway children, or found persons. The Missing Persons for Telecommunicators class consists of six interactive 30-minute modules that explore all call-handling issues associated with persons who are considered to be at risk, including seniors and people with disabilities.
This state of the art offering utilizes a hands-on approach that maximizes participation and allows call takers to hear and participate in actual missing person calls. Students  will learn about model policies and protocols designed to assist PSAP personnel in processing these calls the right way from the moment the call is answered, and will gain an understanding of their roles and responsibilities when handling missing person incidents. Issues such as Amber Alerts, NCIC and CPIC entries, as well as organizing local law enforcement authorities are covered.
This 3-hour course is priced at $100 per person. Discounts available for large groups by contacting NENA’s Education Programs Manager, Chris Nussman.
Click here to log in to our online learning system, powered by CentreLearn, to take this course!