NENA Webinars: Connect with Customers & Maximize Market Coverage – How you can sponsor a webinar

The Power of Interoperability in an NG9-1-1 World

Wednesday, September 14, 2011 – 1PM Eastern

Presented by Cassidian Communications

Register today, for free!

The public safety landscape is changing, transitioning from circuit switched to broadband, IP network technology and from voice centric to multimedia enabled operations.  NG9-1-1 supports a wide array of non-traditional communications types including but not limited to text messaging, real time text (RTT), sensors, telematics, automatic crash notification, video, shot cameras and many other new content types. Most importantly, the NENA i3, standards based NG9-1-1 environment provides fully interoperable communications capabilities thereby enabling enhanced collaboration while at the same promoting competition and cost control. 

Many service providers and PSAPs are now finding themselves limited by equipment and networks that are incapable of providing a cost effective evolution to NG9-1-1 applications.  Planning is the key first step in implementing an NG9-1-1 solution and realizing the improvements that it will bring. Solution planning considerations must include the selection and deployment of a fully NENA compliant Emergency Services IP network (ESInet) and a NENA i3 compliant NG9-1-1 functional and interface architecture (a multimedia capable “call” processing platform), as well as identifying operational changes that are needed for the PSAP to take advantage of the NG9-1-1 data and environment.
In this one hour webinar you will hear:
  • What is important to understand about multimedia enablement in an NG9-1-1 world
  • What you can do to ensure your PSAP is NG9-1-1 ready
  • How NG9-1-1 implementations will progress now that the NENA i3 standard is approved

The Presenter
Jeff Wittek
Vice President, Corporate Business Development
Cassidian Communications, an EADS North America Company


Transitioning to NG9-1-1 – A look at Early Adopters

Presented by Solacom on Wed, May 25 ~ Available Now on Demand

Theory and marketing hullabaloo is one thing; real-world deployment is another. Join us for this free webinar on lessons learned from sites that have embarked on transitioning to NG 9-1-1. The webinar discusses:
  • Is there any such thing as easy migration?
  • A view of the main functional elements
  • The main issues & challenges
  • Real-world examples of sites across the USA that have embarked on transitioning
  • What can we learn from the early adopters?


Register to view the webinar at no cost!


The FCC Next Generation Notice of Inquiry

Hear from Patrick Donovan of the Federal Communication Commission (FCC) Public Safety and Homeland Security Bureau about the FCC’s recent actions regarding Next Generation 9-1-1(?) and learn how you can play an important role in helping the Commission advance NG9-1-1(?) at the Federal level.


The webinar is now available for on demand viewing and is  FREE to NENA Members with code. The code is in the members-only email announcement of the webinar that you should have received on 01.10 at approximately 11:40 AM Eastern. If you need further assistance, please contact Sophie Vick. Non-Member registration is also available for the on-demand webinar.
As recommended in the National Broadband Plan, on December 21 the FCC adopted and released a Notice of Inquiry (NOI) initiating a comprehensive proceeding to address how NG9-1-1 can enable the public to obtain emergency assistance by means of advanced communications technologies beyond traditional voice-centric devices. Through the NOI, the FCC seeks to gain a better understanding of how the gap between the capabilities of modern networks and devices and today’s 9-1-1 system can be bridged, and how to further the transition to IP-based communications capabilities for emergency communications and NG9-1-1.
Topics included in the NOI and to be discussed on the webinar include:
  • The technical feasibility and limitations of text messaging video streaming and photos;
  • Consumer privacy issues, particularly related to the sharing of personal electronic medical data;
  • Development of technical and policy standards;
  • Consumer education and awareness; and
  • Inter-governmental coordination and coordination within the public safety community.


Avoiding the Pitfalls of Next Generation 9-1-1 Communications Management and Recording

Sponsored by 

Are you ready for NG9-1-1? Learn why it’s crucial to select the right solutions for your environment.
You’re invited to learn how new Voice over Internet Protocol (VoIP) and cellular communications have changed the way the world communicates. They have great potential to improve the response to emergency incidents with speed and accuracy to save lives and property. However, most legacy 9-1-1 systems can’t support, record or manage Next Generation 9-1-1 (NG9-1-1) multimedia communications. The pressure is on and public safety agencies worldwide are working on migration plans and budgets to effectively transition their emergency communications processes and technologies to NG9-1-1 standards.
Join NG9-1-1 experts Mark Fletcher from Avaya and Patrick Botz from VPI, to discuss the key steps and elements crucial to selecting and implementing a successful NG9-1-1 communications and recording solution, including:
  • The latest changes and standards for public safety emergency communications that will affect your organization, and how you can leverage them.
  •  How to prepare for NG9-1-1 initiatives and develop a blueprint for success.
  • Leveraging VoIP communications to effectively enable geographic-independent and automated call routing, access and backup among PSAPs and between PSAPs, and other authorized emergency organizations.
  • The benefits of a more flexible, open, non-proprietary and secure communications and recording system architecture to facilitate the implementation of an interoperable 9-1-1 system.
  •  How faster access to more robust information will enable you to effectively re-create and evaluate entire incidents consisting of data from a wide range of communications channels, devices and applications.
  • Ways to increase aggregation and sharing of data, resources, procedures, and standards to improve emergency response while lowering costs.
  • How to overcome the security challenges and solutions for individual as well as consolidated multi-location communication centers.
  • How to ensure that your communications recording system will be able to support your evolving NG9-1-1 environment.
About the Presenters:
Mark ‘Fletch’ Fletcher, ENP – Product Line Manager, Avaya
With over 26 years of experience, Mark has worked in almost every segment of the telecommunications industry; the last 16 years dedicated to the Nortel and Avaya voice product portfolios. In his current position as Product Line Manager for 9-1-1 Emergency Services at Avaya, he ensures the roadmap and strategy of Avaya’s E9-1-1 solutions meet the requirements of today’s Public Safety and Enterprise customer base. He also represents Avaya as an active member in several Public Safety and E911 organizations such as NENA, APCO, and the NIST SAFECOM technical workgroups developing standards for the Next Gen E911 solution. Avaya E911 Product Line Manager, NENA MLTS Technical Subcommittee Chairperson at Avaya.
Patrick Botz, Director of Public Safety Workforce Optimization at VPI
Patrick is responsible for working with hundreds of public safety organizations throughout the world to help them prepare or Next Generation 9-1-1 and affordably capture and improve the quality of their emergency communications, and optimize their operational and workforce performance. He is an active member of APCO and the NENA Next Generation Partner Program, and has been instrumental in supporting VPI on the NG9-1-1 ICE 8 Planning Committee and helping develop the testing standards. Patrick is an acclaimed industry speaker, and his work has been published in several public safety industry periodicals including APCO Public Safety Communications, Mission-Critical Communications, 9-1-1 Magazine and Emergency Number Professional.



Best Practices in Public Safety Recording, Quality Assurance, & Training

Sponsored by VPI (Voice Print International) – Watch now On Demand!

Public safety emergency communications have never been on the threshold of greater change than they are today. Navigating today’s complex world of recording, managing, evaluating, and training on emergency communications requires much more insight than ever before. 
Join NENA and three of today’s foremost experts on managing and improving public safety emergency communications to learn about:
  • The increasing role and importance of recording, quality assurance (QA) and coaching in public safety communications centers
  • How to leverage recording and QA tools to improve employee performance and support your transition to Next-Generation 9-1-1
  • Capturing information from multiple communications channels, devices and applications to ensure compatibility with upcoming NG9-1-1 standards
  • Achieving faster access to and simplified re-creation of multimedia incident information
  • How to construct QA rating forms and perform objective evaluations
  • Which calls and how many to monitor for quality to assure compliance and identify employee training and coaching needs
Matt Stillwell, ENP, Director of Public Safety, City of Edmond, Oklahoma
Roy Carlisle, QA Specialist at Alachua County Sheriff, Florida
Patrick Botz, Director of Public Safety Solutions Marketing, VPI (Voice Print International)

A Next Generation 9-1-1 Primer: What, Why, When, & How

$100 per connection

Now expired. Next delivery date TBD.

With significant standards work nearing completion, demonstrations and trials taking place across the country, and Federal and state entities making broadband-enabled emergency communications a priority, public safety personnel (PSAP managers and supervisors, 9-1-1 authorities, government officials, private-sector venders, etc.) must begin actively preparing for the transition to Next Generation 9-1-1. But before that can happen, all stakeholders must develop a thorough understanding of just what NG9-1-1 is and how it is going to transform the public safety landscape. This webinar will provide all attendees with that critical foundation of baseline knowledge.
With information drawn from NENA’s industry-best Introduction to Next Generation 9-1-1 course, as well as expertise provided by NENA leaders on the front lines of NG9-1-1 technical, operations, and policy activities, the NG9-1-1 Primer webinar will break down this potentially overwhelming subject into four bite-sized pieces.
Hour 1: What is NG9-1-1?
Hour 2: Planning for NG9-1-1
Hour 3: Impact on Current Operations
Hour 4: Preparing to Deploy NG9-1-1
Undoubtedly, Next Generation 9-1-1 will revolutionize how the public will access and interact with emergency services and alter the technical, operational, educational, and, regulatory landscape within which 9-1-1 currently operates. Don’t miss this opportunity to learn the fundamentals of NG9-1-1 and begin getting ready today for the system of tomorrow.

Network Security in Next Generation 9-1-1: What You Need to Know to Keep Your System Safe

According to a recent study by IBM Internet Security Systems X-Force, 74% of the new IT vulnerabilities discovered in the last six months are aimed at disrupting business applications, including those leveraged by IP Telephony and Unified Communications systems.

Don’t allow your system to become another statistic. NG 9-1-1 creates significantly expanded and interconnected communications capabilities in data and voice. Yet at the same time, its relatively open architecture requires solid security methods to minimize accidental and intentional disruption of operations and emergency communications.

Learn what it takes to build a secure NG 9-1-1 system that keeps your PSAPs safe from worms, viruses and other attacks or disruptions to service. In the Journey to NG9-1-1, it’s critical to develop a comprehensive security strategy to keep your next generation emergency system continuously protected.

Join NENA, IBM ISS X-Force and Avaya for this one-hour webinar to learn what you need to know about keeping your network protected. We’ll be joined by Dr. Walt Magnussen, Director for Telecommunications at the Texas A&M University Internet2 Technology Evaluation Center and Past President of ACUTA, who will discuss security within the U.S. Department of Transportation NG 9-1-1 project.

Click here to register for this FREE webinar and watch it on-demand NOW!



NENA Webinars: Connect with Customers & Maximize Market Coverage

Webinars are a cost-efficient marketing tool that allow you to reach buyers and present your message in an interactive environment that you control. NENA Webinars, like in-person sessions, give you a valuable forum to education emergency communications professionals – but without the hassles and expenses of travel and time away from the office.

This free webinar that explains how NENA can connect you with decision makers in the emergency communications industry . . . without the expenses of travel, hotel and meals. Through this presentation you will learn how:
NENA Webinars are Customizable to Meet Your Marketing Needs
  • You control the webinar’s topic, content, and speaker(s)
  • Presented live so you can interact with your prospects
  • Include polling questions to increase audience participation and collect valuable information
  • Answer audience questions either during or after the webinar
  • Available for on-demand viewing for 90 days so more prospects can hear your webinar
NENA Webinars Increase Your Visibility and Branding
  • NENA promotes your webinar via emails to emergency communication professionals responsible for purchasing decisions
  • Complete details of your webinar and your logo are placed on www.nena.org
  • Invite your prospects to participate in the webinar

 for more information, contact Anna Marie Batt at 419-393-2660 (office) or 614-580-4911(cell).