ENP Certification

Emergency Number Professional – ENP

Certification is a tool of a professional association to establish the benchmarks of performance that will signify a broad-based competence in the professional field. By successfully completing this certification program, you will:

  • Demonstrate a mastery of the comprehensive knowledge base required for emergency number program management.
  • Help to raise industry standards and increase the respect and prestige of those involved in 9-1-1.
  • Confirm your commitment to the 9-1-1 profession by showing yourself to be a leader in public safety and pledging yourself to stay aware of current issues and developments in the field.

ENP exams are scheduled four times annually for a two-week period each Winter, Spring, Summer, and Fall. The ENP examination will be administered on a daily basis during the two-week period, Monday through Saturday, at computer-based testing facilities throughout the US and Canada. Once you select “Find a Testing Center” under the “Test Taker/Candidates” option, be sure to select the National Emergency Number Association as the Sponsor of the exam.

Please register for the exam by submitting the Eligibility Application and the Testing Center application to NENA. You may schedule your exam once you receive confirmation from the Testing Center. Please do not register for the exam until you can commit to testing during the testing period you sign up for. Transfer between testing periods is only permitted on a case-by-case basis, and must be requested before the exam period begins.


The NENA Executive Board first formed a Certification Committee in 1992 to explore the development of a certification program for individuals involved in emergency number program management. After a thorough review of the certification process, the Executive Board approved the Committee’s recommendation to go forward with the establishment of an Emergency Number Professional Certification Program. This recommendation included several goals:

  • To establish the comprehensive body of knowledge for Emergency Number Professionals.
  • To promote a standard of competence for Emergency Number Professionals that will be recognized and accepted by the 9-1-1 profession, government agencies, the business community, and the general public.
  • To ensure an awareness of current issues and developments in the 9-1-1 profession.
  • To provide formal recognition of individuals for professional achievement.
  • To encourage professional growth and enhance the self-esteem of Emergency Number Professionals.

Certification will be granted to those individuals who meet the eligibility requirements for admission to the examinations outlined in this handbook and who successfully pass the examination.


The following eligibility criteria have been established by the NENA Institute Board for determining if an individual is qualified to take the Emergency Number Professional (ENP) Certification Exam.

In order to sit for the ENP Certification Exam, a candidate must meet the following experience criteria:

A. Three years experience in Emergency Communications. 


B. Three years experience with a commercial provider of Emergency Communications products and services.

Having satisfied the three-year minimum experience criterion, each candidate must accumulate a total of 10 points as follows:


Each additional year of experience (full-time equivalent) in Emergerncy Communications will count for 2 points, with a maximum of 10 points being granted.


College degrees will earn points as noted below:
Associate Degree 2 points
Bachelor Degree 4 points
Graduate Degree 6 points


  • NENA in-person courses completed (refer to the NENA web site for a list of current NENA courses) will earn 1 point each. A maximum of 4 points will be granted.
  • Holding an office in NENA at the chapter or national level will earn 1 point, with a maximum of 1 point being granted.
  • Other professional certifications (e.g. CEM) will earn 1 point, with a maximum of 1 point being granted.


Exam Period Exam Dates Application Deadline
Summer 2011 July 23 – August 6, 2011 June 27, 2011
Fall 2011 October 8 – 22, 2011 September 12, 2011
Winter 2012 January 14 – 28, 2012 December 12, 2011
Spring 2012 April 7 – 21, 2012 March 12, 2012
Summer 2012 July 21 – August 4, 2012 June 25, 2012
Fall  2012 October 6 – 20, 2012 September 10, 2012

The application will be evaluated by the ENP Certification Board. Candidates must accumulate a minimum of 10 points to qualify to sit for the exam. A candidate whose application has been accepted may sit for the exam at any designated test location.

Eligibility Application and Testing Centers are below
Testing Center Locations

    Examination Fee (includes a non-refundable $130 processing fee)

    NENA Members $395 (US Dollars)
    Non-members $475 (US Dollars)


If you have any questions or need further information about the ENP Program, you may contact Bri Robinson at NENA HQ or a member of the NENA Institute Board.


Document Size
ENP exam Body Of Knowledge 64.52 KB
ENP Application Handbook 939.78 KB
ENP Reference Manual Order Form 57.43 KB
Request for Special Needs Accomodations 65.23 KB
ENP Testing Center Application (required) 178.2 KB
ENP Eligibility Application (required) 25.74 KB
New 2011 ENPs.pdf 64.75 KB
ENPs Alpha.pdf 575.94 KB
ENPs by state.pdf 570.29 KB