9-1-1 used for other than emergent calls?


9-1-1 used for other than emergent calls?

From: Bob Amick, Communications Manager, DPS, Univ ofColo. Boulder. Please respond to: [email protected]
Date: 24 Apr 1997
Time: 17:39:48
Remote Name:


Our Manager’s group has been asked to research any agenciesthat promote the use of 9-1-1 for other than emergent calls. Wewould like input on:

1. Problems with prioritizing emergent/non-emergent callsthat arrive concurrently?

2. Impact on staffing and call takers?

3. Impact of “overflow” of calls during majoremergent situations (do you “run out of available incomingtrunks?”)

4. Are there significant delays in receiving/ responding toemergent calls due to non-emergent call loads being”mixed-in” with emergent calls?

5. Conflicts/inconsistencies with adjacent agencies thatpermit/promote only emergent use of 9-1-1?

6. Conflicts/inconsistencies with public educationprograms/public service announcements, “rescue 9-1-1″info that advocate only emergent use of 9-1-1?

7. Other Advantages/disadvantages

8. Would you use 3-1-1 for non-emergent calls if available inyour area rather than using 9-1-1 for both emergent andnon-emergent calls?

10. Would you try to “change back” to using 9-1-1for emergent calls only?

11. Do you have an active public education program onappropriate use of 9-1-1? Does it work well? Do you work withcommunity “coalitions” to promote 9-1-1 use?