NENA 2011 Special Workshops

NENA 2011 Special Workshops

All Workshops are Thursday June 23rd

Communications Center Staffing*

8:30AM – 4:30PM
Limited to 20 seats! Advance registration required.
Determining appropriate staffing levels for a PSAP can be difficult. Even more challenging than that can be the task of justifying your findings before a personnel or budgeting authority. Without a detailed, formalized system in place that takes into account call volume and other PSAP-specific data, it is almost impossible to calculate your staffing needs and know if your center is adequately staffed at all times.
Designed to instruct attendees on the use of the NENA Communications Center Staffing Tool, this hands-on workshop then has you using the Tool during the workshop to determine your center’s staffing needs at a high-level. You will use a combination of  facilitator-provided practice data and your PSAP’s actual data to determine the staffing needs of your center. Upon return to your agency, you will further modify the Tool with your center’s data to provide an accurate staffing assessment.

FCC Environmental & Section 106 Compliance for Public Safety Network Professionals**

8:00AM – 12:00PM

Now more than ever, complying with FCC environmental and historic regulations is an important aspect of public safety wireless network management. As public safety licensees nationwide modernize and deploy advanced wireless networks, consideration of FCC environmental requirements early in the planning process can help speed deployment, reduce costs, facilitate compliance with requirements for federal grants or loans (e.g. PSIC, BTOP or RUS), and lay the groundwork for potential future collocation revenue. This session will address FCC National Environmental Policy Act (NEPA) and National Historic Preservation Act (NHPA) compliance for public safety wireless networks, with a particular focus on historic preservation requirements.

Designed for public safety network professionals involved in site acquisition and development and wireless network planning, attendees will receive useful, practical training and tips. Topics covered in the session include:
  • What are your obligations
  • Decision-makers’ guidance
  • Why compliance is important
  • NEPA overview
  • NHPA overview
  • Successful case studies

Train-the-Trainer: Call Center Best Practices in Handling Calls of Missing & Exploited Children**

9:00AM – 5:00PM

This workshop is for public safety professionals who are directly responsible for the training and ongoing operational competencies of 9-1-1 telecommunicators. Attendees will learn how their PSAP can adopt national standard ANS 1.101.1-207 that defines the role of telecommunicators in response to calls about missing, abducted, and/or sexually exploited children. The curriculum is delivered through a combination of lecture and group interaction regarding: history, scope and scale, model policy, best practices for effective response, availability and use of resources, call intake analysis applications, and action planning strategies.
At the end of the day, public safety telecommunications trainers will have a thorough understanding and functional working knowledge of the ANSI standard and the complementary Call Taker’s Guide. Participants will be provided assistance in developing an action plan for incorporating training material from this course into their organization’s telecommunicator training program.

Time to Act: The 9-1-1 Center & Missing Kids**

9:00AM – 5:00PM

Is your 9-1-1 Center ready to handle the call for a missing or exploited child? There is now a national standard for 9-1-1 best practices for these calls, established in collaboration between NCMEC, NAED, APCO, NENA, and Amber Alert. Find out what it takes to bring your call center into compliance. Designed for PSAP directors, managers, and others in leadership roles, participation meets one of the key requirements towards a 9-1-1 Center to becoming a recognized NCMEC partner.
This comprehensive course provides a compelling overview of the issue, looking at the legal, social, and healthcare implications of kidnapped children and runaways, as well as the important role of 9-1-1 and the initial emergency response.
Those who have attended this course in the past have said it is not only informative, but highly motivational. Key faculty from the National Center for Missing & Exploited Children will take you through an inside look at the issues from the perspective of those who assist with thousands of cases each year.

*Additional registration fee applies.
**Free to attendees with advanced registration.
NENA Discount Available