PB-02 The 9-1-1 Puzzle – Hard Back

Responding to the need for a comprehensive publication about 9-1-1, NENA has prepared the first-ever book devoted entirely to the emergency services number. The 9-1-1 Puzzle: Putting All the Pieces Together by Sue Pivetta serves as a guide for implementation and operation of 9-1-1 systems.

Public safety administrators, county officials and telephone company managers will find the book to be a valuable decision-making guide and employee resource.

Anyone involved with 9-1-1 should have a copy of this book which:

provides the latest information available
serves as a training document for 9-1-1 organizations
gives you new insights into 9-1-1 concepts
helps you identify new sources of funding
provides a balanced view of issues facing 9-1-1.

194 pages.
Member Price: $35.00
Non-Member Price: $45.00


DB-02 E9-1-1 Data Base Guide – Hard Back
The E 9-1-1 Data Base Guide has been developed to explain how E 9-1-1 data bases are built and maintained. It is targeted to those who are about to begin working on the E 9-1-1 data base process either with a public service agency or at the telephone company working level.

An imaginary county, Kneenah County, has been created to provide a backdrop for exercises in building the various data sets that are common to all 9-1-1 systems.

Anyone involved with 9-1-1 should have a copy of this book.

174 pages.
Member Price: $30.00
Non-Member Price: $40.00


AS-01 Addressing Systems – Hard Back
Select the systems that’s right for you! This book is written to assist communities in the design, implementation and maintenance of addressing systems. An accurate, usable addressing system is the foundation of E 9-1-1.

It is the intention of this book to assist the reader in selecting an addressing system that is appropriate for their needs. Several approaches are offered, giving the reader choices in determining what works best in their respective community.

Topics covered include:

getting started
how to choose an addressing system
road naming
maps & mapping
road signs
field inventory
the notification process
address system maintenance.

135 pages.
Member Price: $30.00
Non-Member Price: $40.00


PE-01 Public Education for 9-1-1 – Hard Back
A public that understands the role 9-1-1 plays in the emergency communication process is a public that is least likely to abuse the system and most likely to offer support when it is needed. This text, written expressly for 9-1-1 administrators, officials and staff in a step-by-step approach to the effective management of public education and public information.

Chapter headings include:

An Overview of Public Education
Research-the Critical Step in Planning
Planning for Action
Tools of the Trade-The Printed Word
Tools of the Trade-All Others
Special publics and Special Needs
Special Events

165 pages.
Member Price: $30.00
Non-Member Price: $40.00


MC-01 Managing the 9-1-1 Center – Hard Back
This book is designed for the 9-1-1 center manager. It provides information on how to effectively and efficiently manager the 9-1-1 center.

Topics include:

history of public safety communications
developing a job task bank
hiring, training, and evaluating employees
establishing standard operating procedures
administering employee programs
understanding 9-1-1 technology
working with advisory boards and the public.

In addition to the text, there are a number of appendices that give specific examples of management tools used by 9-1-1 managers throughout the U.S. and Canada.

This book is a “must have” for the 9-1-1 center manager.

360 pages.
Member Price: $35.00
Non-Member Price: $45.00


HR-01 Human Resource Management for 9-1-1 – Hard Back
NENA’s newest book focuses on all organizational activities involving selection, managing, and developing human resources. In a world where the availability of persons capable of performing more complex tasks is decreasing in relation to demand, the 9-1-1 center must recruit, select, train, motivate, and retain the best available talent. Managers must daily practice sound human resource management principles. This book recognized the value of an organizations’ people as its most important resource, and that the human element is often the difference between success or failure in the handling of an emergency call or life-threatening situation.

Chapters of the book focus on defining the job; recruitment and selection; performance management; compensation and benefits; training; laws and regulations; and employment productivity problems and disciplines.

119 pages.
Member Price: $30.00
Non-Member Price: $40.00


TG-01 9-1-1: How it’s Done!
The 9-1-1: How It’s Done book was developed to make learning about 9-1-1 fun for children. Each Teacher’s Guide includes a cassette featuring Buzzy, the warm, friendly and information 9-1-1 mascot, narrating the book’s scenarios and children singing the “9-1-1 Song” to the tune of “Three Blind Mice.”

The oversized book features rhyming text and colorful pictures ideal for K-3 students or even preschoolers. There are also reusable stickers and a telephone keypad so kids can practice dialing 9-1-1.

Every PSAP in the U.S. needs to have this guide as part of their public education program. Order yours today!



NENA 9-1-1 Bookmarks

Bundle of 250


ENP Reference Book – Soft, Spiral Bound

150 pages.