New Mexico Public Safety Telecommunicators Association
Representing the New Mexico Chapters of NENA and APCO
A Brief History of 9-1-1
In order to fully understand and appreciate any effort to implement a statewide emergency telephone system, it is necessary to learn the background of 9-1-1 in the United States and to obtain a basic overview of how 9-1-1 works. So we begin with a short history lesson.
WHAT IS 9-1-1?
Nine-one-one is a three digit telephone number which can provide the American public with direct access to an emergency answering center.
It is the number that has been disignated for reporting an emergency and requesting assistance in many communities in the United States that have modified their existing emergency reporting systems to accommodate the number. Nine-one-one is thus intended to become a nationwide emergency telephone number, as a public service with the primary objective of preserving life and property. Ideally, this means that eventually, nearly every American citizen and visitor to the country who has access to a telephone could summon aid by dialing this simple three-digit number, regardless of location, familiarity with an area, time of day, or type of emergency.
Of course, such an ideal situation does not exist at this time. Rather, in keeping with the belief that local governments should maintain the responsibility for determining and responding to their own emergency service needs, the philosophy has traditionally been to make 9-1-1 available to any community or municipality electing to install it. It is hoped, however, that the value and benefits of a single emergency telephone number will receive sufficient recognition across the country to bring about the nationwide implementation of 9-1-1.
The concept of a common emergency telephone number is not new. It had been discussed in this country for some time before the first system became operational in 1958. Similar systems have been in service in several European countries for many years.
HOW DID THE IDEA DEVELOP? ORIGIN OF CONCEPT WAS IN EUROPE.
Great Britain was the first country to establish a universal emergency telephone number. Since 1937 any individual in the United Kingdom has been able to dial 999, receive a prompt response, and have his or her request for assistance (police, fire, ambulance) quickly and efficiently directed to the proper agency. In developing similar systems, Belgium has adopted 900 as its uniform emergency number. Denmark has provided 000, and in Sweden the caller dials 80 000. Several of these systems are directed primarily toward the provision of emergency medical services. Other countries which have provided three or two-digit emergency numbers, either universally or for large population segments, include West Germany; Caracas, Venesuela, which developed its system in 1963 with the help of the United States; and Winnipeg, Canada, where the system has been in service since 1959. Canada is currently developing a national system utilizing 9-1-1 and Japan has implemented 1-1-9 throughout their country.
Although the selection of the particular agency to act as the answering center may differ from country to country or within a country, the concept of a single number received at a central reporting agency has been well accepted and has proven in practice to be an effective component of the total emergency response mechanism in these countries.
INTRODUCTION IN THE UNITED STATES
In January of 1968, the American Telephone and Telegraph Company announced that within its serving areas the digits 9-1-1 were available for installation on a national scale as the single emergency telephone number. Although numerous public safety officials and individuals at various government organizational levels had long expressed keen interest in the establishment of such a number, the AT&T announcement was primarily prompted by the 1967 recommendation of The President’s Commission on Law Enforcement and Administration of Justice that “wherever practical a single (police emergency) number should be established at least within a metropolitan area and preferably over the entire United States”.
Further stimlulus toward the creation of a nationwide number was provided by the Commission on Civil Disorders and the Federal Communications Commission which urged the telephone industry to provide a three-digit emergency telephone number. These various recommendations had in turn received impetus from growing public concern over the increase in crimes, accidents, and medical emergencies and from Federal Government awareness that current emergency reporting methods were inadequate and that in a population as large and as mobile as ours, a common emergency number made sense.
In response to these concerns, the Federal Government in March of 1973, through the Office of Telecommunications Policy, Executive Office of the President, issued National Policy Bulletin Number 73-1 endorsing the concept of 9-1-1 and urging its nationwide implementation.
The choice of the speciffic number 9-1-1 was based primarily on cost factors, the comparative ease with which telephone company equipment could be modified to accept the number and on other considerations which indicated that the combination of the digits 9-1-1 would be easily remembered and dialed by most persons.
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