National ResourceCenter


National Survey

1. For the State of: Florida

a) Contact Person: SteveLatza, E911 Comm. System Manager

b) Name : BrevardCounty Info Systems/E9-1-1 Communications

c) Address : 2725Judge Fran Jamieson Way

d) Phone: (407)690-6846

e) Fax: (407)690-6842

2. Does your state have minimum Telecommunicator TrainingStandards? NO

3. a. If the answer to question #2 is yes, are the standards;

  • a) oMandated, oVoluntary, oLegislated Statute by Law oOther?
  • b) Comments:
  • c) b. When were the standards established? (date):
  • d) c. Have they been revised or modified?
  • e) d. Are you satisfied with the current status of your state’s minimum training standards?
  • f) Comments if answer is no :

4. If the answer to question #2 is no, is your stateconsidering, or in the process of establishing telecommunicatortraining standards? YES

  • a) When is implementation anticipated? Unknown
  • b) Comments: A committee is developing recommendations.

5. Summarize the work plan and methodology used to accomplishthe goal of establishing Minimum Telecommunicator TrainingStandards for your state:

6. How long did it take to establish state standards?

7. Was there any organized opposition?: Y N

a) If yes explain how it was overcome or dealt with:

8. What agency or regulatory board in your state isresponsible for administering state telecommunicator trainingstandards?

9. How are telecommunicator training costs funded?

a) oTelephone Tax or Surcharge oState Budget AppropriationoLocal Government oOther

10. (a) How much money is dedicated to training: $ andhow often?;

  • a) oMonthly oQuarterly oSemi-Annually oAnnually
  • b) Other:
  • c) (b) Does your state also assess other providers such as,
  • d) Cellular? Y N
  • e) PCS? Y N
  • f) Competitive Local Exchange Carriers? Y N
  • g) Mobile Satellite Service? Y N
  • h) If yes, and the legislation is separate from the telecommunicator training legislation, please attach a copy of that legislation.

11. Do your state standards include telecommunicator hiring orselection standards? Y N

a) Comments:

12. List your State’s minimum telecommunicator trainingstandards in order to qualify for state certification. (Pleaseattach)

13. Indicate what areas of public-safety communications areincluded in your state certification program;

  • a) oCall Takers Hours required
  • b) oLaw-Enforcement Dispatcher Hours required
  • c) oFire Dispatcher Hours required
  • d) oEmergency Medical Dispatch Hours required
  • e) oEmergency Medical Technician Hours required
  • f) oOther (NCIC) Hours required
  • g)

14. Does your state have different telecommunicator trainingstandards for call-takers and dispatchers? Y N

a) If yes please explain:

15. Within what time frame must a new telecommunicator receivecertification?

16. Are there any “Grandfather Clause” provisions?Y N

a) If yes explain:

17. Does your state recognize telecommunicator trainingcertifications from other states? Y N

18. Do your state telecommunicator training standards exemptany of the following:

  • a) oPart-time Telecommunicators
  • b) oFill-in Law-Enforcement, Firefighters, EMTs, etc.
  • c) Comments :

19. Does your legislation contain any of the followingprovisions:

  • a) oRequirement to administer and/or approve examinations
  • b) oCertify Telecommunicators on a permanent or temporary basis
  • c) oEstablish requirements for accreditation of telecommunicator training courses
  • d) oEstablish requirements for accreditation of telecommunicator training
  • e) instructors
  • f) oEstablish requirements for accreditation of telecommunicator training schools
  • g) oEstablish procedures and requirements for continuing education
  • h) oEstablish procedures and requirements for recertification
  • i) If yes, what are recertification requirements:
  • j) oEstablish grounds for suspension or revocation of certificates
  • k) oEstablish specific language or limits of liability for telecommunicators

20. What method/s are used to provide training;

  • a) oLaw Enforcement Academy,
  • b) oFire Academy,
  • c) oEMS Board
  • d) oUniversity or College
  • e) oVocational Schools
  • f) oThe APCO Institute 40 Hour Course
  • g) oAccredited local government public-safety agency
  • h) oOther Commercial Vendors
  • i) oOther

21. What subjects and how many hours are required as part ofthe minimum training curriculum;

  • a) Subject Required Hours
  • b) Interpersonal Communications
  • c) Role of The Telecommunicator
  • d) The Communications Function
  • e) Telephone Techniques
  • f) 9-1-1 Operating Systems
  • g) Hearing Impaired Callers
  • h) Handling Hysterical & Suicidal Callers
  • i) Basic Radio Broadcasting Techniques
  • j) Law-Enforcement Terminology
  • k) Fire Service Terminology
  • l) EMS Terminology
  • m) Emergency Call Processing Guidelines:
  • n) Law Enforcement
  • o) Fire
  • p) EMS
  • q) Haz Mat Awareness
  • r) Record Keeping Systems
  • s) Telecommunicator Liability
  • t) Fire/EMS Scene Safety
  • u) Officer Survival
  • v) Simulations
  • w) Please add any other subjects:
  • x)

22. Do your training standards contain a requirement for theestablishment of Emergency Medical Dispatch Pre-ArrivalInstruction Program? Y N

23. Do requirements for state certification contain any otherprovisions such as minimum education, minimum age, minimum typingskills, ride along programs, etc., Y N

a) If yes, please explain:

24. If a test is required for certification what percentage orscore constitutes a passing grade?

25. Does your state offer provisional certification? YN,

a) If Yes, how does someone qualify for provisional status?

26. How long after passage of legislation, did agencies haveto be in compliance with the telecommunicator trainingrequirements?:

27. Does your Minimum State Telecommunicator Training Programprovide college credit? Y N

Thank You!