National Resource Center


National Survey

1. For the State of: Oregon

a) Contact Person: Eriks J. Gabliks

b) Name : Oregon Public Safety Service Academy

c) Address : 550 N. Monmouth Ave. Monmouth, OR 97361

d) Phone: (503) 378-2100 X255

e) Fax: (503) 838-8907

2. Does your state have minimum Telecommunicator Training Standards?

a) YES

3. a. If the answer to question #2 is yes, are the standards;

  • a) þMandated, oVoluntary, þLegislated Statute by Law oOther?
  • b) Comments:
  • c) b. When were the standards established? (date): 7/1/93
  • d) c. Have they been revised or modified? YES
  • e) d. Are you satisfied with the current status of your state’sminimum training standards? YES
  • f) Comments if answer is no : Standards are updatedevery two (2) years.

4. If the answer to question #2 is no, is your state considering, or in the processof establishing telecommunicator training standards?

a) When is implementation anticipated?

b) Comments:



5. Summarize the work plan and methodology used to accomplish the goal ofestablishing Minimum Telecommunicator Training Standards for your state: Various professional committees, consensus building amongparticipants, job task analysis, curriculum development, legislativeactivities, program implementation.

6. How long did it take to establish state standards? Two (2) years.

7. Was there any organized opposition?: NO

a) If yes explain how it was overcome or dealt with:

8. What agency or regulatory board in your state is responsible foradministering state telecommunicator training standards? Oregon Board onPublic Safety Standards & Training.

9. How are telecommunicator training costs funded?

a) þTelephone Tax or Surcharge oState Budget Appropriation oLocalGovernment oOther

10. (a) How much money is dedicated to training: $140,000 and how often?;

  • a) oMonthly oQuarterly oSemi-Annually þAnnually
  • b) Other:
  • c) (b) Does your state also assess other providers such as,
  • d) Cellular? YES
  • e) PCS? NO
  • f) Competitive Local Exchange Carriers? NO
  • g) Mobile Satellite Service? NO
  • h) If yes, and the legislation is separate from the telecommunicator traininglegislation, please attach a copy of that legislation.

11. Do your state standards include telecommunicator hiring or selectionstandards? YES

a) Comments:

12. List your State’s minimum telecommunicator training standards inorder to qualify for state certification. See legislation

13. Indicate what areas of public-safety communications are included inyour state certification program;

  • a) þCall Takers Hours required *80. classroom
  • b) þLaw-Enforcement Dispatcher Hours required *80. classroom
  • c) þFire Dispatcher Hours required *80. classroom
  • d) þEmergency Medical Dispatch Hours required **16. classroom
  • e) oEmergency Medical Technician Hours required
  • f) þOther (NCIC) Hours required
  • g) *100. Hours Field Training Manual
  • h) **50. Hours Field Training Manual

14. Does your state have differenttelecommunicator training standards for call-takers and dispatchers? NO

a) If yes please explain:

15. Within what time frame must a newtelecommunicator receive certification? One (1) year.

16. Are there any “Grandfather Clause”provisions? YES

a) If yes explain: All telecommunicators and/or EMD hired before 7/1/93were certified by using an equivalency matrix.

17. Does your state recognizetelecommunicator training certifications from other states? YES, on a caseby case basis.

18. Do your state telecommunicatortraining standards exempt any of the following:

  • a) oPart-time Telecommunicators
  • b) þFill-in Law-Enforcement,Firefighters, EMTs, etc.
  • c) Comments :

19. Does your legislation contain any ofthe following provisions:

  • a) þRequirement to administer and/orapprove examinations
  • b) þCertify Telecommunicators on apermanent or temporary basis
  • c) þEstablish requirements foraccreditation of telecommunicator training courses
  • d) þEstablish requirements foraccreditation of telecommunicator training
  • e) instructors
  • f) þEstablish requirements foraccreditation of telecommunicator training schools
  • g) þEstablish procedures and requirementsfor continuing education
  • h) þEstablish procedures and requirementsfor recertification
  • i) If yes, what are recertification requirements:
  • j) þEstablish grounds for suspension or revocation of certificates
  • k) oEstablish specific language or limits of liability for telecommunicators

20. What method/s are used to provide training;

  • a) þLaw Enforcement Academy,
  • b) oFire Academy,
  • c) oEMS Board
  • d) þUniversity or College (Two Community Colleges have 911programs recognized as equivalent to the State BasicAcademy).
  • e) oVocational Schools
  • f) oThe APCO Institute 40 Hour Course
  • g) oAccredited local government public-safety agency
  • h) oOther Commercial Vendors
  • i) þOther Public Safety Training Academy

21. What subjects and how many hours are required as part of theminimum training curriculum;

  • a) Subject Required Hours
  • b) InterpersonalCommunications 4.
  • c) Role of TheTelecommunicator 1.
  • d) The CommunicationsFunction
  • e) Telephone Techniques 24.
  • f) 9-1-1 Operating Systems 2.
  • g) Hearing Impaired Callers 4.
  • h) Handling Hysterical & SuicidalCallers 0.
  • i) Basic Radio BroadcastingTechniques 2.
  • j) Law-EnforcementTerminology 4.
  • k) Fire Service Terminology 4.
  • l) EMS Terminology
  • m) Emergency Call Processing Guidelines:
  • n) Law Enforcement 0.
  • o) Fire 0.
  • p) EMS 16. (EMDTraining)
  • q) Haz Mat Awareness 4.
  • r) Record Keeping Systems
  • s) Telecommunicator Liability 4.
  • t) Fire/EMS Scene Safety 4.
  • u) Officer Survival 0.
  • v) Simulations 16.
  • w) Please add any other subjects:
  • x) Customer Service 2.
  • y) Map Reading 3.
  • z) Criminal Law 8.
  • aa) Civil Law 3.
  • bb) Juvenile Law 2.
  • cc) Motor Vehicle Code 1.
  • dd) Listening Skills 2.
  • ee) Health/Wellness/StressManagement 4.
  • ff)

22. Do your training standards contain a requirement for the establishmentof Emergency Medical Dispatch Pre-Arrival Instruction Program? YES

23. Do requirements for state certification contain any other provisionssuch as minimum education, minimum age, minimum typing skills, ride alongprograms, etc., YES

a) If yes, please explain: Ride-along programs are required with police, fire,and EMS as part of field training manual.

24. If a test is required for certification what percentage or scoreconstitutes a passing grade? 75.%

25. Does your state offer provisional certification? NO

a) If Yes, how does someone qualify for provisional status?

26. How long after passage of legislation, did agencies have to be incompliance with the telecommunicator training requirements?: Two (2)Years.

27. Does your Minimum State Telecommunicator Training Programprovide college credit? NO

Thank You!