Handling Calls Regarding Missing & Exploited Children

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Guidelines for Handling Calls Regarding Missing and Exploited Children Operations Information Document

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This document describes guidelines that, if applied in 9-1-1 Centers, can help to swiftly recover missing children and may protect children from exploitation. 9-1-1 Centers should use these guidelines to issue their own policies and procedures for handing calls related to missing and exploited children (MEC).

This document has been developed at the request and through the efforts of the Joint Steering Committee on Call Center Best Practices in Cases of Missing and Exploited Children. This Committee was created through a Memorandum of Understanding signed by the National Emergency Number Association (NENA), National Academies of Emergency Dispatch, the Association of Public Safety Communications Officers (APCO), National Amber Alert, and the National Center for Missing and Exploited Children (NCMEC).

This document provides a recommended procedure for handling calls concerning missing children and from parents, guardians and caretakers seeking help in protecting their children from sexual exploitation. Guidance is provided relating to the collection of information by call takers, which is vital to the speedy recover of missing children. Guidance is also provided on pre-arrival instructions, which should offer parents the best available information on child safety.

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Operations – Standard Operating Procedures

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Handling Calls Regarding Missing & Exploited Children 504.5 KB