Manual Routing Data for Call Centers

The Manual Routing Data for Call Centers has been developed exclusively for validated call centers needing to connect their callers with identified emergency needs to a PSAP for the caller’s location.

  • Available to NENA validated Call Centers
  • Includes Primary PSAP’s only
  • Distribution options: CD mailing, or email file attachment
  • Data updates provided monthly in Microsoft Excel format
  • Pricing:
    • $6,000 per year for all NENA USA Regions + Price Multiplier 
    • $3,000 per year for 1 NENA USA Region + Price Multiplier  (Regions)
      • PriceMultiplier based on # of call takers:
Users Price Multiplier
1-2  1.0
3-4  1.5
5-10  3.0
11-20  4.3
21-50  5.5
51-70  7.5
71-100  9.0
Corporate Site 12.0

 NOTE: Number of users at a Call Center using Manual Routing Data for Call Centers is described as:

The maximum number of call takers applicable to those Call Center services that may receive calls requiring emergency relay to a 9-1-1 Public Safety Answering Point, for any shift of operations. 

Example:  If the Call Center has several services using call takers, the highest number of call takers for all services for any shift is 10, but only a maximum of 5 call takers are supporting services that receive calls that could have emergency relay needs, then the number of users utilizing NENA’s Manual Routing database would be 5.

The base price of $6,000 would be multiplied by the identified Price Multiplier to determine purchase price.

 Data Fields Utilized in Product:

  • PSAP Name
  • PSAP County
  • PSAP County FIPS Code
  • PSAP Street Location 1
  • PSAP Street Location 2
  • PSAP Community
  • PSAP State
  • PSAP Zip Code
  • PSAP Zip Code Extension
  • 24 Hour Phone #
  • 24 Hour Phone #2
  • Fax
  • PSAP Contact Name
  • PSAP Contact Title
  • PSAP Contact Telephone Number
  • PSAP Contact Email Address
  • Wireline Type
  • Wireless Type
  • Cutover Date
  • PSAP Service Area Description
  • Last Update

PSAP Managers who wish to have some of their PSAP information removed from the Manual Routing Data for Call Centers List – See Attachment

State/Area Designation of NENA Regions: (As of May 2006)

Northeastern Region: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, DC, West Virginia, Iceland, Greenland, and the nations on the continents of Europe and Africa

Southeastern Region: Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, US territories in the Atlantic region, the Caribbean Island Nations, Mexico, the nations in Central America, and the nations on the continent of South America

North Central Region: Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin

Western Region: Alaska, Arizona, California, Colorado, Idaho, Hawaii, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming, US Territories in the Pacific region, Australia, New Zealand, Pacific Island Nations, and the nations on the continent of Asia

Canadian Region: (Not currently included in North American 9-1-1 Resource Database) All of Canada

How to Purchase a N.  American Resource Database Product

  • Send an email to [email protected]
  • Identify the Product you wish to purchase:
    • 9-1-1 System Reference Guide
    • Manual Routing Data for Call Centers
    • PSAP Contacts Listing
    • PSAP Marketing/Mailing Listing
  • Provide Requester Data:
    • Date of Request
    • Your name
    • Your Contact Telephone Number
    • Your Email Address
    • Planned use for the chosen product
  • Associated Employer Information:
    • Company/Entity Name
    • Street Address
    • City
    • State
    • Zip Code +4
    • Type of Company
    • Web Site
  • Validation Contact Information (for NENAs use to validate request):
    • Contact name
    • Contact Title
    • Contact Telephone Number
    • Contact Email Address

Document Size
PSAP Opt-Out Instructions 45 KB