Overview of NG9-1-1 Policy Rules

Document Information
Full name: 

Overview of Policy Rules for Call Routing and Handling in NG9-1-1

Document type: 


Standard number: 

71-502 v1

Document description: 

This document is an overview of what policy rules are, how policy is defined, and the ways that they may be used. Policy rules influence the delivery of calls to a PSAP and, how these calls are handled based on call taker skill sets and other criteria. Policy Rules are defined and implemented by the governing 9-1-1 Authority.


Committee Information
Committee Name(s): 

Technical – Data

Committee Name(s): 

Operations – Next Generation Integration – NGI

Committee type: 

Joint Tech/Ops

Document Dates


Document Size
NG9-1-1 Policy Rules.pdf 158.76 KB