PSAP Daily Personnel Operations

Document Information
Full name: 

Communications Center/PSAP Daily Personnel Operations

Document type: 


Standard number: 


Document description: 

This document is provided as a Model Recommendation for the creation of the Daily Personnel Operations section of a Standard Operating Procedure (SOP) for use by Communications Centers and/or PSAPs as guidance in the formulation of an agency SOP.

Each agency is unique and this document is put forth as a Model Recommendation, some wording and sections will need to be changed to accommodate different modes of operation. This document includes guidelines and procedures on:

  • Reporting for Duty
  • Start of Shift
  • End of Shift
  • Breaks
  • Smoking
  • Food and Drink
  • Personal Communications
  • Visitors
  • Uniforms
  • Television/Radio
  • Unscheduled Leave/Absence (sick leave)
  • General Rules of Conduct.
Committee Information
Committee Name(s): 

Operations – Human Resources

Committee type: 


Document Dates


Attachment Size
PSAP Daily Personnel Operations 147.99 KB