TTY Training Standard

Document Information
Full name: 

NENA E9-1-1 TTY Training Operations Standard

Document type: 


Standard number: 


Document description: 

With an estimated 54 million people in the United States who have disabilities, over 28 million have hearing loss or speech impairment and may utilize TTYs for telecommunications. This document is a tool for PSAPs to use in the development of TTY training programs. It outlines the recommended elements to be contained within a training program to assist PSAPs with compliance of Title II of the Americans with Disabilities Act.

This document has been developed to serve as a model standard operating procedure for providing comprehensive training to 9-1-1 Public Safety Answering Point (PSAP)(?) personnel.  To facilitate this training, the following information is provided:

  • Recommendation for documenting training
  • An easy to understand lesson format with recommendations on the following:
    • Methods of instruction
    • Instructor/student ratios
    • Training facility
    • Media/Equipment
    • Training Module Time
    • Evaluation methods
    • References and Resources
  • Recommendations for re-fresher training
    • Methods of instruction
    • Recommended topics (not all-inclusive)

In an effort to provide standardized training to PSAPs in the area of TTY call handling, the development of this document has included recommended standards developed by the Association of Public-Safety Communications Officials (APCO). The TTY Training Standards Workgroup developed this document on the premise that training should be standardized across public-safety organizations to ensure consistent compliance with Title II mandates.

Committee Information
Committee Name(s): 

Operations – Accessibility

Committee type: 


Document Dates




Attachment Size
NENA TTY Training Standard 52-001.pdf 211.29 KB