PSAP Security

Document Information
Full name: 

Network/System Access Security Technical Information Document

Document type: 


Standard number: 

04-503 v1

Document description: 

Today’s Public Safety Answering Points (PSAPs) face more threats than ever before. In a post 9/11 world, the 9-1-1 community must recognize the reality of increased threats and vulnerabilities. New product paradigms are being designed and implemented by the PSAP community at a rapid pace. Today’s call-centers are challenged to keep pace with the rapid shifts in technology.

The threats and vulnerabilities have drastically increased with:

  • impending next-generation of 9-1-1 equipment
  • pervasive integration and sharing of data between multiple agencies, sites and/or systems
  • rich new features and capabilities such as: VoIP, Telematics, the Emergency Services Network (ESNet), i2/i3 and more

These challenges require innovative solutions and emphasize the necessity for truly secure computing environments in today’s PSAP.

Already, many unprotected 9-1-1 networks have been infected by worms and viruses causing significant service interruptions within many PSAPs across the country. Many of these 9-1-1 networks are connected to city LANs or other external networks. With proper security policies in place, these service interruptions could have been avoided.

Committee Information
Committee Name(s): 

Technical – CPE

Committee type: 


Document Dates


Document Size
PSAP Security.pdf 300.25 KB