National 9-1-1 Assessment Guidelines Public Comment Deadline Approaching

Posted: Sep 19 – 11:24 am

The National 9-1-1 Assessment Guidelines Working Group (NAGWG) requests feedback from 9-1-1 industry stakeholders on proposed guidelines that would serve as the basis for a statewide 9-1-1 program assessment process. All comments are due by Monday, September 26.

Review the Guidelines and provide feedback by way of questions, comments, or suggestions using the comment form found on the 9-1-1 Resource Center webpage and then submit the form via email. All submitted comments will be considered prior to the release of the final guidelines.
The National 9-1-1 Assessment Guidelines will serve as a comprehensive benchmark for statewide 9-1-1 systems to measure their progress as unique and important entities, and will help to facilitate a coordinated effort to advance 9-1-1 across the country. The Guidelines represent high-level functions that should exist within a statewide 9-1-1 system. Assessments will be used to provide recommendations for system enhancement and identify needs for resources to bridge gaps. Any assessment process that is established will be conducted on a voluntary basis.
The Guidelines are the result of a project of The 9-1-1 Resource Center, sponsored by the United States Department of Transportation’s National 9-1-1 Program, and were developed by the NAGWG using a consensus-based process. The NAGWG is comprised of 9-1-1 professionals that represent various segments of 9-1-1 from local and state government, national associations, and the industry.
The 9-1-1 Resource Center serves the 9-1-1 community through three key initiatives: an information clearinghouse, a technical and operational assistance center for state and local 9-1-1 authorities, and a national 9-1-1 profile database for compiling information that can be used to measure and report on the progress of 9-1-1. The 911 Resource Center, produced in partnership with, is operated by L.R. Kimball, a CDI Company under cooperative agreement DTNH22-08-H-00224 with the National Highway Traffic Safety Administration (NHTSA) and supported by the National Emergency Number Association (NENA).