Dick Wells
250-861-1303
250-862-7749 (cell)
[email protected]
IP-based communications are becoming commonplace, and we in the public safety industry can leverage the advances in real-time voice, video, chat, and other forms of communication that happen over networks using the Internet Protocol. These technologies are poised to revolutionize the way emergency calls are received and processed.
Members of the Voice over IP (VoIP) Implementation and Operations Committee help shape the official position of the E9-1-1 community in response to policy issues and decisions in the area of VoIP and IP Communications. The committee also provides operational standards, model recommendations, and information that benefit:
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911 call dispatchers |
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911 network administrators |
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Equipment manufacturers |
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Communication providers catering to Public Safety Answering Points (PSAPs) |
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Communication providers catering to residential/consumer subscribers |
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Enterprise IT groups that are communication providers to internal customers |
Working Groups of the VoIP Operations Committee are organized according to typical employment scopes and circles of concern:
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PSAP User Issues |
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PSAP Administrator Issues |
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Origination, Network, and Hand-Off Issues |
Expect to see updates and changes as the charters of these working groups are refined.
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Subcommittees
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PSAP User Issues
Ken Graalum
(512) 259-3600 X230 [email protected]
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Documents in Progress:
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Guidelines for Minimum Response to VoIP Calls Received on 10-digit Admin Lines
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Results:
Future Issues:
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PSAP Admin Issues
Pete Eggimann
(651) 603–0104
[email protected]
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Documents in Progress:
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Boilerplate RFP for IP-Based PSAP CPE
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Results:
Future Issues:
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IP Network Quality of Service Design Guidelines
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IP Network Security Policy and Design Guidelines
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Network Management, Reporting, and Capacity Planning Guidelines
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CPE Upgrades – Who pays for what and how to do you get funding
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Origination, Network, and Hand-Off Issues
Bill Gamblin
(309) 663-9911 x5 [email protected]
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Documents in Progress:
Results:
Future Issues:
Following items are a start to what will be included in a model E9-1-1 service agreement to be used between PSAPs and Communication Providers:
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Consistent definition and terminology of VoIP/E9-1-1 Support levels that empower consumers to make informed decisions regarding a Communication Provider
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Process and required information for notifying PSAPs of new communication provider presence or offerings (footprint, administrative contacts, escalation path, etc.
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Supported forms of communication (i.e. email, SMS, VoIP-SIP, video, flavors of instant messaging and chat, web form, etc.)
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Security policies governing exchange of information between PSAPs and Communication Providers (i.e. authentication requirements, commonly-trusted certificate authorities, requirements for parties to digitally “sign” contents and usage of said signature information)
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Precision and accuracy requirements for location information presented in IP communications, and associated requirements for subscriber notification of Communication Provider policies
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Error reporting and correction processes for IP-based calls (signaling errors, call routing errors, location errors, etc.), including retention requirements for call detail and other information
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Policies and procedures for access by emergency personnel to subscriber information maintained by Communications Provider.
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Management of preferred primary and alternate call routing policies
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Call admission control policies
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