Intra-Agency Agreements

Document Information
Full name: 

NENA Intra-Agency Agreements Model Recommendations Operations Information Document

Document type: 


Standard number: 


Document description: 

This document is provided as a Model Recommendation for the development of Mutual Aid Agreements and Memorandums of Understanding (MOUs) between Public Safety Answering Points and affiliated or support organizations. The documents discussed and attached should be modified to meet the unique requirements of individual States and Municipalities.

The purpose of the NENA Intra-Agency Agreements Model Recommendations is to provide rationale and guidance for the development, promulgation and implementation of agreements between public safety communications and affiliated agencies to share information as needed to provide the highest level of service to the citizens.

Committee Information
Committee Name(s): 

Operations – Contingency Planning

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Document Dates


Attachment Size
Intra-Agency Agreements V1 20090526.pdf 191.1 KB