Archives

Emergency Number Professional Magazine archive articles will generally be posted no sooner than six months following their original publication. (All recent articles are Adobe PDF files; Instructions)  Articles with a Wireless 9-1-1 focus are marked with a W!

June/July 2004

• Graphic MSAG Impacts the Call Center’s Bottom Line by Jerry Merlick
• Reducing Your GIS Costs by Sam Wallace
• Are your 9-1-1 Operators Trained to Respond to TTY Calls? by Corinne Vinopol
• Establishing Team Commitment to Policy and Procedure by Robert Hodges
• Increase your Call Center’s Productivity with Wireless Technology by Chris Hellewell
• Tucson City Communications: Technology Triumphs by Sherry Baranek

April/May 2004

• Avoiding Call Center Equipment Failure and Downtime by Gareth Willliams
• How to Tame the Scheduling Nightmare by Philip Bernosky
• Managing Static: The Invisible Threat to Call Centers by David Long
• The Call Center Manager’s Guide to 3-1-1 by John Arnstein
• Using Creativity in the Call Center by Sue Pivetta
• Edmond Central Communications: Determined Dedication by Sherry Baranek
• Internet Protocol and E9-1-1: NENA Technical Development Status by Roger Hixson

February/March 2004

• VoIP and 9-1-1: The Technology is Not the Problem by Stephen Meer
• Calling for a Nationally Unified Call-Code System by Rad Delaroderie
• Automatic Call Distribution for 9-1-1 by Vaughn Entwistle
• Location, Location, Location by John Dejung

December/January 2004

• Lights Out! by Sherry L. Baranek
• Reliability, Period. by John Leonard
• What You Need to Know about Internet Protocol Networking and Security by Pierre Olivier
• W! Working with Wireless by Joni P. Nelson

October/November 2003

• GIS/Phase II, Making GIS and E9-1-1 Successful by Marc Berryman
• Creating Emergency Service Boundaries Using GIS Technology by Kathy Miller
• GIS: Making 9-1-1 Effective by Bob Long
• Six Steps to E9-1-1 by Eric Lowry
• Southeast Texas Steps Up to Phase II by Gina LaRocca

August/September 2003

• Commentary on Public Education and Your Community by Debi Mcgrath

• Case Study: A Pioneering Move in Emergency Communications Call Delivery by Greg Ballentine

• Educating 9-1-1 Personnel to Educate the Public by Bill Stevens

• The Language of GPS Location by Larry Simmons

• The Myths of Wireline E9-1-1 by Anthony Maier

• TOPOFF 2: Practice Makes Perfect by Sherry L. Baranek

• Twisters Challenge Call Center 9-1-1 Technology by Sherry L. Baranek

June/July 2003

• The NENA SWAT Initiative–What Is It Really? by Jim Goerke

• W! Facilitating the Implementation of Emergency Wireless Communications by Bob Cobb

• When the Big One Hits…There’s No Substitute for Being Prepared by Herb Torrens and Cory Friend

Spring 2002

• 9-1-1’s Technical Future: The Future Path Plan by NENA Technical Committee Chairs

• W! 9-1-1 in a Mobile World: NENA-DOT Project to Speed Wireless Implementation by Jim Goerke

• A Paper of Concept: Advancing the Delivery of 9-1-1 Services Nationwide Using a Concept of Ubiquity and Existing Network Features by Tony Busam

• W! Bridging the Safety Divide: The Rural AP and Rural Wireless Carrier by Mark Musick

Winter 2001

• Contingency Planning in the Changing Face of Disaster by Bill Munn, ENP

• The Calm During the Storm: The story of NYC’s E9-1-1 Operation during and after the World Trade Center disaster by Ari N. Wax

• Going for Gold—Emergency Communications Planning for the Salt Lake City 2002 Olympics by Jerry Evans

• Special Event Security and the 9-1-1 Dispatch Center—Recommendations for 9-1-1 Managers by Rich Abrams 

Autumn 2001

• W! Map Options: What Most PSAPs Need to Locate Wireless Calls by Brant Howard

• Geographic Systems Benefit Dutchess County—Quality E9-1-1 Addressing and maps are just the beginning by Bob White

• Creativity in Keeping Centerline Data Current by Nicki Bistrais

• W! Applying GIS Mapping—What it can Do for Wireless 9-1-1 by Jerry Merlick

Summer 2001

• W! Accelerating Wireless E9-1-1 Deployment:  Collaborating to Develop New Strategies by Ron Whinery

• W! Wireless 9-1-1 Geolocation: A new way to save lives NOW by Jim Kauffman

• W! Is Wireless Location a Dream?  Trial Illustrates FCC Location Requirements are Reachable by Rick Jones, ENP

• W! Are we there yet?  Directions to follow on the Road to Phase II by Mark Drennan and Terri Thornberry

• W! Garbage In, Garbage Out–Maintaining the Integrity of E9-1-1 Data Creating a Foundation for Wireless E9-1-1 by Sam Wallace

• W! Make Room for Mapping: Preparation for wireless goes beyond equipment by Susan MacFarlane

Spring 2001

• W! The Need for Wireless E9-1-1 — The Human Side by Craig Whittington

• Mapping the Right Direction — What GIS advancements mean to public safety by Bill Weaver

• How do Countrywide Emergency Response Centers Work?  A visit to Costa Rica’s 9-1-1 Emergency Center by German Giiendall Umana

• Crawling Under Their Skin:  The Value of Emotional Common Sense by Sue Pivetta

• W! Design Issues for Wireless 9-1-1 Systems: Wireless 9-1-1 Trunk Sizing Recommendations by Russ Russell, ENP

Winter 2000

• XML & TCP/IP — That’s Internet!  What does it mean to my PSAP? by Larry Ciesla and Eileen Boroski

• Assume Your Way to Great Leadership by Sue Pivetta

• Initiative Underway to Standardize MLTS E9-1-1 Regulations by Robert Chrostowski

Autumn 2000

• The Need for Speed by Pierre Plangger

• NENA’s Generic Standards for E9-1-1 PSAP Equipment: A Valuable Resource for Telcos, PSAPs and PSAP Equipment Manufacturers by Billy Ragsdale and Randy Richmond

• The Intelligent Link: Evolving Technology that Works Together by Cuneyt Ornek

• Joining Forces to Beat Recruiting Challenges by Greg Ballentine

Summer 2000

• The Ever-growing 9-1-1 Hiring Crisis by Sue Pivetta

• W! The Wireless 9-1-1 Network: What is it? What does it look like? Why should I care? by S. Verdette Hall

• Baltimore: Preparing for Emergency and Non-emergency Calls by Jeff Wittek

• W! Enhanced Wireless 9-1-1 Milestone Accomplished on Canada’s East Coast by Mike Myette

• What’s Your I.D.? NENA Company Identifiers are an Asset to PSAPs by NENA Staff

• Less is More in Caldwell County, NC: A Story of Integration by Carla Bates and Richard Jenkins

Spring 2000

• The Emerging Issues Involving HMOs and Managed Care: The Story Behind NENA’s Critical Issues Forum and the Collaboration on Health Care by W. Mark Adams

• Looking for Allies in All the Right Places–Expanding Partnerships with Public Safety, Transportation & EMS by David Aylward

• Technology Corner: NENA and the National Mayday Readiness Initiative by S. Robert Miller

• Emergency Number Professional (ENP) Certification–Is It For You? by Eric Parry

• W! Illinois Wireless 9-1-1 Legislation by David C. Whipple

Winter 1999

• Communications Center Staffing: Calculating if Enough is Enough by Bill Weaver 

• Technology Corner: The NENA Standards Process by S. Robert Miller

• Charting the Future of 9-1-1: Introducing NENA’s National 9-1-1 Report Card to the Nation by W. Mark Adams

• NENA & NHTSA: A Partnership for One Nation–One Number by Jeff Michael

• Las Vegas Metro PD Covers their Bets for Y2K by Dave Wilson

• Santa Visits O’Hare International Airport by Geoffrey Downey

September 1999

• W! Network-based Wireless Location System Demonstrated in Phase II Trial by Joan Wathen

• W! Handset-based Location Technologies:  A Viable Choice for Rapid Phase II Implementation by Andrew J. Rimkus

• Competitive Pay Telephone Service Causes Problems in Canada by Judy Broomfield and Ronald Bonneau

• W! The Best Kept Secret in Public Safety:  What Every PSAP Should Know About the Benefits of Phase I Wireless E9-1-1 by Lori Buerger

• Same Service, Same Goals–Different Number:  Antwerp, Belgium Reaps the Rewards of 1-0-1 Emergency Response Equipment by Paul T’Kindt

• Technology Corner:  Voice Over Data… The Next Challenge for 9-1-1 by Bob Miller

June 1999

• W! Breaking Through the Wireless Location Barriers by John K. Fuller

• PSAP Clutter Awareness by Sergeant Randall Larsen

• Is Integration Cost Effective by Jeff Wittek

• Integrating Geography and Technology by Craig Dollar

• Almost Anything is Remotely Possible: Network management tools bring the information highway to the PSAP by David Wilson

March 1999

• W! Phase I Implementation in Rhode Island by Ernest E. RIcci

• To Provide or Not to Provide Customer TLC by Sheriff John W. Kohl

• Eye on Washington: The 1996 Agreement by Jim Hobson

• Technology Corner: Let’s Talk About Integration by Jacqueline Hike

December 1998

• Is Your 9-1-1 System Protected? by Dr. Bill Munn, ENP

• W! Wireless Location Services by Mark H. Flolid

• Improving Spatial Accuracy of Base Maps for Wireless E9-1-1 Application by Keith W. Cunningham and Beth Ozanich

• Technology Corner: Will Your System Take You Into the New Millennium? by Jacqueline Hike

September 1998

• Best Practices in 9-1-1 Dispatching by Jody A. Hauer

• Bang, Bang–You’re Dead: A Case for Using Simulation in 9-1-1 Training by Sue Pivetta

• W! Wireless E9-1-1 Costs: Limited or Limiting by Ernest E. Ricci, ENP

• Technology Corner: Put the Web to Work for You in the PSAP by Jacqueline Hike

June 1998

• Finally a Controllerless PSAP 

• ITS: The Next Public Safety Technology Challenge 

• W! Phase II Financing – From a Carrier’s Viewpoint 

• Technology Corner 

• 9-1-1 Liability Myths 

March 1998

• W! The Great Debate … who should pay for wireless enhanced 9-1-1? 

• Illinois – Public Safety Telecommunicator Training 

• Ohio Becomes the 24th State to Establish Telecommunicator Training Standards 

• Company ID Registration Service

• Technology Corner 

December 1997

• Does Your Agency Provide Equal Access? by Toni D. Dunne

• W! Ten States Pass Legislation to Pay for Wireless Enhanced 9-1-1 

• King County, Washington – Regional 3-1-1 Feasibility Study by Marilys Davis

• In My Opinion: Why Three-One-One? by Bob Oenning

• W! The Wireless Cost Recovery Challenge by Jim Nixon

September 1997

• US Attorney General Janet Reno Urges ADA Compliance in 9-1-1 

• NENA’s Public Service Announcement Debuts at Annual Conference 

• Public Awareness and Enhanced 9-1-1 by Phillip A. Bruley

• NENA’s Technical Committee Organization and Purpose by Billy Ragsdale

• Chicago’s Emergency Communications Center Meets the Challenge by Glen A. Funk

June 1997

• Liability for 9-1-1 Data Base by John H. Kelly and Ronald Bonneau

• Drafting an Effective Request for Proposal by Phillip A. Bruley

• Consolidation Management by Frederick G. Griffin and Danielle Johnson

March 1997

• W! Wireless E9-1-1 in the Garden State by S. Robert Miller

• W! The Texas Trial–From Barbed Wire to No Wire by John R. Melcher

• The Race to Promote 9-1-1 by Ron Harris

• Protecting 9-1-1 Data Base Confidentiality by Colonel Ernest E. Ricci